Westgate Resorts · 2 hours ago
Resort Services Operator
Kissimmee, FL
Full-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrWestgate Resorts offers an incredible opportunity to meet and share stories with guests from around the world at their vacation villas and town center resort. As a Resort Services Operator, you will be responsible for answering calls, providing information to guests, and maintaining service standards to create unforgettable vacation experiences.
CasinoHospitalityResorts
Responsibilities
Consistently meet all departmental standards including quality assurance monitoring percentages provided by management, the use of standardized greeting, and call handling protocols
Maintains standards as outlined by management on service, delivery, and quality of call content
Answers, screens, and routes calls including inbound and internal calls
Produces reports on request of call detail by department, extension, group, or location
Supply information to callers and records messages
Maintain necessary automated systems and manual processes to insure delivery of wake-up calls
Placement of wake-up calls
Make nightly courtesy calls as directed
Receive, log, and secure all guest & internal mail/packages/faxes
Maintains and shares information on business changes with co-workers
Utilizes desktop software applications to provide service support for call volume at each specific location
Other duties as assigned
Qualification
Required
Excellent communication skills
Able to read, write and speak English fluently
Able to work weekends and holidays
Able to work PM shift (ex: 3-11pm)
Integrity
Passion
Work Ethic
Benefits
Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs
Company
Westgate Resorts
Westgate Resorts is a resort company.
Founded in 1982
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$206M2024-06-11Debt Financing· $206M
Leadership Team
Mark Waltrip
COO
Adolfo Vasquez
Senior Manager Partnerships & Distribution Hotel Sales & Marketing
Recent News
Company data provided by crunchbase