Universal Energy Solutions ยท 1 week ago
Retail Customer Service Representative - Cincinnati, OH
Cincinnati, OH
Full-time
Onsite
New Grad, Entry Level
$55K/yr - $65K/yrUniversal Energy Solutions is a well-respected name in the energy sector, dedicated to delivering sustainable energy solutions to our clients. We're on the lookout for a passionate and customer-focused Retail Customer Service Representative to become a part of our team in Cincinnati, OH, where you will act as the main point of contact for our esteemed customers, ensuring their needs are met with outstanding service.
Information Technology & Services
Responsibilities
Respond to customer inquiries and provide information about products, services, and billing in a retail sales setting
Maintain accurate and detailed customer records and interactions
Collaborate with other teams to ensure prompt and effective resolution of customer issues
Stay up-to-date on products, services, and industry trends
Adhere to company policies and procedures at all times
Qualification
Required
We place a high value on exceptional communication and interpersonal skills
Candidates should exhibit strong problem-solving abilities and the capacity to think swiftly in dynamic situations
The capability to manage challenging scenarios involving dissatisfied customers while demonstrating professionalism and empathy is crucial
Applicants should be adept at multitasking and excel in a fast-paced environment
A high school diploma or equivalent is mandatory
Preferred
Experience in customer service is advantageous, although it is not a prerequisite - this is NOT a call center
Knowledge of the energy sector would be a valuable asset
A willingness to work flexible hours, including evenings and weekends, is greatly appreciated
Benefits
Paid training
Rapid advancement opportunities
Professional sales training curriculum
Company
Universal Energy Solutions
Universal Energy Solutions is a dynamic network of independent sales offices that specializes in providing tailored solutions to energy companies.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase