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NEOGOV · 2 hours ago

HRA Specialist

Plymouth, MN

Full-time

Onsite

Entry, Mid Level

$36K/yr - $47K/yr

2+ years exp

NEOGOV is seeking an HRA Specialist at the City of Plymouth, where the mission is to enhance the quality of life for its residents. The role involves providing administrative and technical support for rental assistance programs, ensuring compliance with regulations, and promoting a favorable image for the Plymouth HRA.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Provide exceptional customer service to internal and external customers

Interact with others in a manner that is professional and inspires open communication

Help to create and maintain a respectful workplace culture and champions equity and inclusion

Participate in citywide training designed to strengthen competencies in areas such as communications, leadership, decision-making and problem solving

Administer and implement all daily and technical functions of Plymouth’s rental assistance programs

Implement and enforce program regulations and policies

Accept and process applications for rental assistance programs, maintaining confidentiality of applications

Conduct all new applicant, re-examination and portability interviews and briefings as scheduled

Explain all program information and regulations, eligibility criteria and waiting list procedures in such a manner that all information is understandable to the client

Review with each applicant and client all information contained in briefing packets and assist as necessary in the completion of forms

Issue vouchers to qualified applicants in accordance with Administrative Plan as funding allows; brief applicants to whom vouchers are issued on program rules

Brief owners and prepare housing assistance payment contracts

Communicate with clients and unit owners as necessary to update them on program rules and to resolve problems for the rental housing programs

Conduct certification/recertification and interim interviews and computes tenant and housing assistance payments for the Housing Choice Voucher and Bring it Home programs

Process monthly and mid-month housing assistance payments and prepares payment register for finance

Assist others with the approval process through HUD for new project-based units

Work with apartment managers to fill new and vacant project-based units

Schedule inspections of units with managers and tenants and follow-up on repairs to ensure national standards for the physical inspection of real estate (NSPIRE) compliance in a timely manner

Process and prepare files for informal hearings

Analyze data and update annual utility allowance schedule

Process year-end 1099s for distribution to landlords

Respond to telephone calls, in-person inquiries and correspondence and resolve problems in a courteous and timely manner

Conduct inspections for the Housing Choice Voucher program to ensure compliance with program requirements and regulations

Provide administrative and technical support to the HRA as assigned by supervisor or HRA executive director

Make recommendations to supervisor regarding changes to the Housing Choice Voucher Program and Bring it Home Program

Represent the city and HRA in meetings with other agencies, organizations and individuals to plan, develop and administer housing programs

Keep supervisor promptly informed of significant matters in areas of accountability

Perform other duties and responsibilities as apparent or assigned

Qualification

Housing Choice Voucher programHousing Quality Standard inspectionsAdministrative supportCustomer serviceData analysisEquityInclusionEffective communicationTeam collaborationProblem solvingIntegrity

Required

Two years of post-secondary education or equivalent related experience

Two years of experience with high level administrative work, including administration of complex programs

Demonstrated ability to develop and maintain positive and effective working relationships with city officials; apartment managers and/or owners and the general public, particularly with low- and moderate-income clients

Demonstrated ability to communicate effectively orally, graphically, and in writing

Demonstrated ability to utilize computer for word processing and spread sheets; utilize specialized software to support administration of Plymouth's rental assistance programs

Demonstrated ability to perform in accordance with the City of Plymouth's CIVIC values (customer focus, integrity, visionary, inclusion and connection) and comfort with supporting and advancing the city council's strategic priorities

Preferred

Four-year degree or equivalent in public administration, housing or closely related field

Experience administering a Housing Choice Voucher program or other municipal, federal or state housing and/or community development program or three years of managing a tax credit apartment building

Experience conducting Housing Quality Standard (HQS) inspections

Benefits

Health insurance provided by HealthPartners. Three networks available from narrow to open access, allowing for a range in premium cost.

VEBA Health Reimbursement Account (HRA) - employer funded tax-free account to be used to help pay eligible medical expenses such as deductibles, coinsurance and other out of pocket expenses such as dental and vision care.

Medical and Dependent Care flexible spending accounts (FSAs)

Dental insurance provided by Delta Dental

Basic Life, AD&D and Long Term Disability coverage provided to all employees

Additional voluntary life insurance available

Voluntary vision insurance

Employee Assistance Program (EAP)

PERA pension

Deferred compensation 457 retirement savings opportunities through multiple vendors

Tax free post-employment health care savings plans (eligible employees transfer severance payments to VEBA HRA)

Annual leave (PTO) and Earned Sick and Safe Time (ESST) starting at 23.75 days per year, accrued per pay period

40 hours of extended illness leave per year, accrued per pay period up to 600 hours. This benefit provides income continuation during a period of personal illness or injury.

12 holidays per year