Apply on Employer Site

E*TRADE from Morgan Stanley · 3 hours ago

Service Manager

Palo Alto, California, United States of America

Full-time

Onsite

Mid, Senior Level

$120K/yr - $165K/yr

E*TRADE from Morgan Stanley is seeking a Service Manager responsible for modernizing client experience through operational efficiency and oversight. This role involves supervising Service Associates and Receptionists, managing operational service functions, and ensuring compliance with firm policies.

BankingFinanceFinancial Services

Responsibilities

Oversee and manage service transaction approvals and processes (e.g., trade supervision, money movement, document handling, cashiering, trading and account maintenance) and ensuring reporting, logs and files are maintained and actioned appropriately

Oversee document handling by conducting quality assurance reviews on execution within operations area as well as the entire branch • Lead select operational remediations within the team and ensure corrective action is taken before deadlines

Ensure appropriate coverage across all branches assigned which may include travel to assigned branches (e.g., both within operations areas as well as offices with reception areas)

Facilitate and manage resolution of client inquiries/requests

Oversee various administrative efforts in the branch

Ensure compliance with Firm policies and procedures by overseeing the execution of regular self audit testing and partnering with the Market Risk Officers on branch exams and corrective action plan implementation relating to the service organization

Participate in national calls to learn about new platform changes, policy and procedure updates, share best practices and learn about other timely updates

Identify and implement process improvements to ensure teams are maximizing productivity and driving efficiencies

Administer other duties as delegated by the Market Business Service Officer

Lead the Branch in executing the organization’s strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures

Lead, mentor, and supervise a team of Service Associates & Receptionists, including conducting one on-one meetings for coaching opportunities, career goal setting, job related activities, firm opportunities, and team building with direct reports

Maintain strong relationships with key partners within the Branch, Market, Region and Home Office including participation in team meetings, regional and national calls

Manage and oversee Service Associates & Receptionists responsible for operations within the branch

Promote a branch culture that’s consistent with the Firm’s core values, including championing diversity and inclusion

Qualification

Active Series 7Series 9Series 66Risk & Compliance knowledgeLeadership skillsEffective communicationAttention to detailConflict resolutionOrganizational skillsTime management