Carrier ยท 1 month ago
Senior Supervisor, Customer Service
CAN01: Carrier-Syracuse, 6304 Carrier Parkway, East Syracuse, NY, 13057 USA
Full-time
Onsite
Mid, Senior Level
$79K/yr - $138K/yr
5+ years expCarrier is a global leader in intelligent climate and energy solutions, dedicated to creating innovations that enhance comfort and sustainability. The Senior Supervisor, Customer Service role focuses on providing exceptional leadership in customer service for Marine customers while managing a team to meet customer expectations and resolve issues efficiently.
EnergyHeating Ventilation and Air Conditioning (HVAC)
No H1B
Responsibilities
Supervise a small team of employees that perform customer service duties to ensure customer expectations are met
Confers with customers by phone or electronically to provide information about products or services, and customer accounts
Manage elevated customer concerns or complaints specific to unresolved issues to ensure quality services are delivered to customers
Guide and assist team members with routine-to-difficult client problems and issues resolution when required to help them solve problems as well as to build capabilities
Ensure that customer problems are addressed and resolved in a timely manner to ensure smooth operations
Ensure that customer correspondence is properly documented in order to inform management of product issues that arise from known, identified problems
Perform duties related to overall customer service including post-sales support
Coordinate with Sales Reps to identify inside sales opportunities
Serves as customer interface on product status and delivery
Maintain knowledge of Carrier organization and products to provide the appropriate information and support to customers
Consistently document customer service needs in order to identify patterns and maintain quality
Qualification
Required
Associate's degree or higher
5+ years of customer service experience
Preferred
2+ years supervisory experience. (asset)
Working knowledge of JDE, EPIC, SAP and Windchill systems is desired
Experience with residential and commercial HVAC applications, products and systems, and the ability to read basic technical drawings is desired
Proficient in MS Office (specifically Word and Excel)
Excellent customer service skills
Negotiation skills and/or supply chain management experience
Strong written and oral communication skills
Strong analytical skills, accuracy and attention to detail
Self-starter; sense of urgency; strong organizational skills and ability to handle multiple tasks at one time
Creative problem-solving skills
Great interpersonal skills and customer focus
Team oriented and ability to work in a dynamic environment
Adaptability and flexibility to seasonality and changing business demands is critical
Benefits
Health Care benefits: Medical, Dental, Vision; wellness incentives
Retirement benefits
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
Tuition Assistance
Company
Carrier
Carrier is the provider of intelligent climate and energy solutions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
David Gitlin
Chairman & Chief Executive Officer
Gary Boucher
Chief of Staff to the Chairman & CEO
Recent News
Morningstar.com
2025-12-16
2025-11-20
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