Energy Job Search ยท 4 hours ago
Customer Service Representative
Houston, TX
Full-time
Onsite
Entry, Mid Level
$22/hr - $22/hr
1+ years expENGIE North America is leading the Zero-Carbon Transition and is seeking a Customer Care Representative to deliver exceptional service on every customer interaction. The role involves supporting inbound and outbound calls, processing payments, and resolving customer issues while collaborating with internal teams.
Staffing & Recruiting
No H1B
Responsibilities
Answer customer calls and assist with billing, account updates, and portal access
Make outbound calls to resolve issues or follow up on customer needs
Process payments, refunds, and service tickets
Route new and renewal sales inquiries to the appropriate team
Provide friendly, professional, and accurate customer support
Collaborate with Care, Billing, and Sales teams to resolve customer issues quickly
Meet performance expectations (quality, AHT, SLA, etc.)
Share customer insights to help improve processes and retention
Qualification
Required
1-3 years of call center experience
Strong verbal, written, and customer communication skills
Ability to type 40+ WPM and navigate multiple systems simultaneously
Proficiency with Outlook, Word, Excel, and CRM platforms
Ability to multitask and stay organized in a high-volume environment
Reliable attendance; ability to work occasional overtime
Must be willing and able to comply with all ENGIE ethics and safety policies
Preferred
REP/energy industry experience (ERCOT or other markets)
Benefits
This role is eligible for our hybrid work policy
Company
Energy Job Search
Join 3,000,000+ energy professionals who trust us to power their careers.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase