Amplifon · 2 hours ago
Customer Care Representative
Waco, TX
Full-time
Onsite
Entry Level
$15/hr - $16/hr
1+ years expAmplifon Americas, parent company to Miracle-Ear, is seeking a Customer Care Representative to be the first point of contact for customers calling to make appointments. The role focuses on providing outstanding customer service, conducting outbound calls, and maintaining accurate customer records.
E-CommerceHealth CareRetail
Hiring Manager
Leddie Malagon
Responsibilities
Conduct outbound calls with existing and prospective clients to schedule an appointment with our Hearing Care Professionals
Drive marketing campaigns by being the first point of contact for customers engaged through multiple marketing channels (ex. Inbound/outbound calls, email, website inquiries, mail campaigns, etc.) and capturing customer data
Educate customers on Miracle-Ear programs, products, and services and resolve client inquiries
Maintain accurate customer records and update as necessary
Develop client rapport by providing best-in-class client experience for diverse customer base
Provide other duties as required which may include, but are not limited to reception support, admin support, Clinic support, and basic invoicing
Qualification
Required
1+ years of experience in high-volume sales, call center environment, or telemarketing
High school diploma or equivalent required
Experience with Microsoft Office and comfortable with technology
Excellent verbal and telephone communication skills
Able to type while listening attentively while on the phone
Strong interpersonal skills that allow effective working relationships with a range of clients, colleagues, and vendors
Strong problem solving and organizational skills
Work Model: 100% in-person, on-site out of our corporate office in Waco, TX
Work Schedule: Mon-Fri, 10am-7pm; one required Saturday a month 8:30am – 5pm
Preferred
Experience in sales, marketing, or the healthcare industry is an advantage
Benefits
Health Insurance: Medical, dental, vision, Paid Time Off, Paid Holidays & 401K Plan
Company
Amplifon
Amplifon is a global leader in the hearing care retail market, empowers people to rediscover all the emotions of sound.
10001+ employees
H1B Sponsorship
Amplifon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (2)
2022 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$765.35MKey Investors
Banca Popolare di SondrioBanco BPMEuropean Investment Bank
2025-06-01Post Ipo Debt· $56.77M
2025-04-07Post Ipo Debt· $109.82M
2024-10-15Post Ipo Debt· $272.08M
Leadership Team
Fabio Rosa
CIO Americas
Sarah Gorsuch
General Counsel, Chief Privacy Officer
Recent News
2025-11-19
MarketScreener
2025-10-27
Company data provided by crunchbase