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Convergint · 1 month ago

Banking Service Technician II - Atlanta, GA

United States

Full-time

Remote

Entry, Mid Level

1+ years exp

Convergint is a leading provider in the banking security sector, seeking a full-time Banking Service Technician II to join their team. The role involves troubleshooting, repairing, and maintaining various banking security equipment, while delivering exceptional customer service.

BiometricsHealth CarePhysical SecurityPublic SafetySecurity

Responsibilities

Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers

The Banking Service Technician II is expected to be skilled in at least one of the three areas of specialization: locksmiths, drive-up and electronic security. Installs equipment and services/supports existing customers by responding to service calls. Drive-up Specialists install, repair, rebuild, and service remote drive-up systems, audio, and video equipment. Locksmiths handle a variety of locking mechanisms from basic drawer locks to more complex locking devices such as vaults, secure keyways, and other systems unique to the banking industry. Electronics Specialists provide support for a variety of electrical and electronics projects

Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment for drive-up, locksmith, and electronic projects. Systems include but are not limited to all manufacturer drive-up equipment (including remote drive-up), deal drawers, and audio and video equipment related to drive-up banking. Repairs or replaces damaged components of remote units

Troubleshoots, repairs, and replaces all components of remote, audio, and video equipment. May install, configure, and support a variety of network systems and equipment for assigned projects. Performs preventative maintenance as needed. Acts as a mentor to less experienced staff by using technical knowledge, skills, and experience

Handles moderately complex installations for remote units such as alert systems. Installs new units with final connections, testing, and training

Responds to moderately complex customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis. Work assignments are varied, of moderate scope and complexity, and may require originality and ingenuity in some situations

Identifies potential project challenges, communicates to appropriate parties, and assists in the development and implementation of strategies to minimize deviations from estimated costs and project deadlines

Inspects completed work for conformance with specifications, requirements, and compliance with applicable manufacturer's specifications. Refers only to the most complex issues to higher levels

Estimates cost, time, and materials for replacement equipment

Cleans, maintains, adjusts, calibrates, and services equipment used in the performance of duties

Executes all work in accordance with State and local regulations, general best practices as well as company health and safety policies and procedures. Uses strong troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems

Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service

Communicates with and works with the other team members consistently to improve overall operations of the Convergint Center, and company. May advise management regarding customer satisfaction, product performance, installation techniques, and standards as well as suggestions for product improvements

Keeps up-to-date and informed on all company policies

Presents a professional image of Convergint at all times in appearance and behavior

Performs other duties and responsibilities as requested or required

Qualification

Drive-up systemsLocking systemsElectronic systemsDigital Video RecordersNetwork Video RecordersMechanical systemsCustomer focusCommunicationAdaptability