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Orrstown Bank · 3 hours ago

Loan Servicing Team Lead

Harrisburg Regional Office, Harrisburg, PA, US

Full-time

Onsite

Mid, Senior Level

3+ years exp

Orrstown Bank is a financial institution seeking a Loan Servicing Team Lead to oversee the daily operations of the loan servicing department. This role involves ensuring accurate processing of loan transactions, maintaining compliance with regulations, and providing exceptional customer service.

Financial Services

Responsibilities

Supervise and support loan servicing staff, providing training, guidance, and performance feedback

Monitor workload distribution and ensure timely completion of servicing tasks

Foster a collaborative and customer-focused team environment

Oversee processing of loan payments, payoffs, escrow disbursements, and adjustments

Ensure accurate maintenance of loan records and documentation

Manage servicing of various loan types including consumer, commercial, mortgage, and SBA loans

Ensure adherence to federal and state regulations, bank policies, and investor guidelines

Conduct regular audits and quality checks to maintain data integrity and compliance

Assist with internal and external audits and examinations

Serve as an escalation point for complex customer inquiries and issues

Collaborate with lending officers, credit analysts, and other departments to resolve servicing matters

Communicate clearly and professionally with borrowers regarding loan servicing topics

Identify opportunities to streamline servicing processes and improve efficiency

Participate in system upgrades, testing, and implementation of new technologies or procedures

Attend regularly scheduled coaching and counseling sessions held by supervisor to achieve the outcome of improved communication, action plan development, positive feedback and performance improvement

Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment that is free of sexual harassment and other forms of illegal discriminatory behavior in the work place; support risk management practices and overall safety and soundness and the Bank’s compliance with all regulatory requirements

Ensure that the department and all personnel adhere to the same; perform tasks that are supportive in nature to the essential functions of the job which may be altered or redesigned depending on individual circumstances

Regular and predictable attendance; perform other duties as assigned or directed

Qualification

Loan servicing experienceSupervisory skillsBanking software proficiencyLoan documentation knowledgeRegulatory compliance knowledgeAnalytical skillsOrganizational skillsProblem-solving skillsInterpersonal skillsCommunication skills