Arrow Financial Corporation ยท 5 hours ago
Deposit Services Team Lead
Glens Falls, NY, US
Full-time
Onsite
Mid, Senior Level
$21/hr - $27/hr
4+ years expArrow Financial Corporation is seeking a Deposit Services Team Lead to join their team. This role involves training employees, auditing daily work for accuracy, and assisting with operational support to enhance efficiency and customer service.
Financial ServicesInsurance
Responsibilities
Review and audit random samplings of daily work to ensure accuracy and procedural compliance
Prepare reports for management detailing audit result and make training recommendations to bridge performance gaps identified, as well as facilitate change controls for prevention of future occurrences
Formulate and implement strategies and processes to increase efficiencies, improve customer service, and achieve department goals
Assist coach team through day-to-day operations, projects, and special assignments
Coordinate team scheduling and coverage with other team leads to ensure uninterrupted coverage and timely customer support
Identify and resolve errors
Provide consistent, outstanding customer service for both internal and external customers
Research data for management reports, audits, SOX Controls, and projects as assigned
Stay up to date on applicable laws/regulations; ensure compliance with laws/regulations as well as Company policies and procedures
Train/cross-train new and existing employees with goal of creating interchangeable and highly skilled workforce; keep skills/knowledge up to date in all areas including deposit services, item processing
Process transactions/documentation accurately and timely; input data with high level of accuracy; research exceptions and report discrepancies; review data for missing information and proper authorizations
Qualification
Required
High Attention to Detail and Strong Communication skills
Operational Efficiency
Independent Problem-Solving Skills
Review and audit random samplings of daily work to ensure accuracy and procedural compliance
Prepare reports for management detailing audit result and make training recommendations to bridge performance gaps identified
Facilitate change controls for prevention of future occurrences
Formulate and implement strategies and processes to increase efficiencies, improve customer service, and achieve department goals
Assist coach team through day-to-day operations, projects, and special assignments
Coordinate team scheduling and coverage with other team leads to ensure uninterrupted coverage and timely customer support
Identify and resolve errors
Provide consistent, outstanding customer service for both internal and external customers
Research data for management reports, audits, SOX Controls, and projects as assigned
Stay up to date on applicable laws/regulations; ensure compliance with laws/regulations as well as Company policies and procedures
Train/cross-train new and existing employees with goal of creating interchangeable and highly skilled workforce
Process transactions/documentation accurately and timely
Input data with high level of accuracy
Research exceptions and report discrepancies
Review data for missing information and proper authorizations
Quality communication skills, both written and verbal; comfortable communicating with customers, co-workers, and management
Excellent organizational skills: ability to map/follow workflows, assess needs, prioritize tasks accordingly, and meet strict deadlines
Proficient in Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint
Must be able to sit for prolonged periods of time and walk/stand for brief periods of time
Must be able to repetitively use a telephone and computer mouse and keyboard
Ability to lift/move up to 15 lbs
Preferred
Bachelors degree or equivalent experience
4 years of experience in office management field, banking or related experience
Thorough knowledge of banking rules and regulations pertaining to deposit accounts and expanded knowledge of NACHA rules and Regulation E
Proven skill in identifying, analyzing, and providing resolution to problems
Ability to collaborate with and direct others to achieve goals and provide superior service
Benefits
Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
Medical, Dental, and Vision Insurance and Flexible Spending Plan
Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
Education and Tuition Reimbursement
Employee Assistance Program for our employees and their immediate family members
Company
Arrow Financial Corporation
Arrow Financial Corporation is an insurance company.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1980-08-15IPO
Leadership Team
David DeMarco
President & CEO
Penko Ivanov
SEVP, CFO & Treasurer
Recent News
2025-12-05
MarketScreener
2025-11-06
2025-11-05
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