Director of Operations jobs in United States
cer-icon
Apply on Employer Site
company-logo

Confidential Jobs · 5 hours ago

Director of Operations

positionKC Metro Area
timeFull-time
remoteOnsite
seniorityLead/Staff, Director/Executive
date5+ years exp

Confidential Jobs is seeking a Director of Operations responsible for overseeing the operations and delivery of building-maintenance solutions. The role involves managing a team of Facility Services Managers, ensuring service quality, and driving client satisfaction and growth.

Human Resources

Responsibilities

Effectively manage, develop, and lead a team of Facility Service Managers (FSMs) who support assigned clients
Achieve annual revenue and profit targets, manage expenses, oversee Independent Contractor (IC) margins, monitor temporary labor (if applicable), and ensure overall operational financial performance
Identify, hire, and train all operational employees, including FSMs and Night Managers
Meet or exceed annual revenue growth goals
Maintain positive client relationships and achieve client retention rates above 90%
Build and maintain strong, professional relationships with vendors and Independent Contractors
Ensure ICs remain compliant with all requirements and consistently meet each client’s defined scope of work
Promote and drive cross-selling opportunities in partnership with the sales team, including expansion into non-janitorial services
Participate in all new client launches for the full duration of the onboarding process
Ensure building inspections are completed, followed up on, and accurately documented within the CRM
Drive people development, including completion of 60-day reviews, Level 5 meetings, and annual performance reviews for all operational employees
Conduct weekly field work with FSMs and serve as backfill for FSM duties as needed
Travel within the market up to 50%
Perform additional operational duties as needed

Qualification

Management experienceOperations oversightBudget managementCRM systemsMicrosoft Office SuiteCoachingDevelopmentCommunication skillsProblem-solving

Required

Bachelor's degree or equivalent work experience
5+ years of management experience in operations and account management
Proficiency with Microsoft Office Suite
Working knowledge of Customer Relationship Management (CRM) systems
Experience developing and managing departmental budgets
Ability to build effective relationships with customers and internal teams
Excellent written and verbal communication skills with the ability to influence others
Strong problem-solving and decision-making abilities
Demonstrated ability to coach, develop, and lead others

Company

Confidential Jobs

twitter
company-logo
Confidential Jobs
dateFounded in 2023
location
Bangalore, Karnataka, IN
people-size51-200 employees

Funding

Current Stage
Growth Stage
Company data provided by crunchbase