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Heartland · 5 hours ago

Implementation Analyst I

Atlanta, Georgia, USA

Full-time

Hybrid

Entry Level

$45K/yr - $50K/yr

3+ years exp

Global Payments is a leading provider of payment technology and software solutions, and they are seeking an Implementation Analyst I to support new partner implementations. The role involves ensuring partner success, managing initial requirements, troubleshooting systems, and providing education on system functionality.

Credit CardsPaymentsTransaction Processing

No H1B

Responsibilities

Ensuring Partner success, driving project requirements and dates, and supporting new business and revenue opportunities

Consults with Partners that have complex setups to create a unique and specialized system configuration for processing

Serves as subject matter expert (SME) while actively participating in scope/discovery meetings to compare/contrast Partners' current solutions' offerings and future business needs with our service offerings and functionality

Proactively offers guidance and recommendations on product/service functionality on items that are not easily deduced from discussions and can only be ascertained through experience and past Partner configurations and set ups

Leverages understanding of Partners' existing functionality in order to properly implement and assess Partners in their system parameters decisions

Advises Partners and takes actions needed to resolve discrepancies

Mentors and occasionally provides SME guidance to lower level Analyst's work as the primary point of contact for multiple Partners on fewer than three modules or functions to include all environments while the Partner is in the conversion/deconversion/start-up process

Provides recommendations and guidance to team with internal field Options level decision mapping; validates mapping is consistent with Partner configuration plan

Leverages a strong Data Segment (functionality) knowledge in order to manually perform field level verifications for multiple events prior to conversion

Advises/Reviews lower level analysts in the performance of verifications

Conducts complex analysis of data, solves problems and makes recommendations for option setup (i.e. product features, process workflows) while collaborating with technical teams to document requirements

Coordinates and documents expect BETA requirements (such as, lead flow, install requirements, boarding timeline, transaction testing) to verify relationships and integrations are ready for General use

Provides recommendations and guidance to junior team members on resolution of issues through data research and advises on direct and indirect impact

Keeps management abreast of situations and gives clear and precise updates to executives, Partner and team

Conducts and documents lessons learned and possible solutions, helps to format and implement solutions

Reviews updates to the internal metric and dashboard tools throughout the implementation process

Provides preliminary Partner education on system functionality to include: gathering requirements; preparing documentation; testing and making formal presentations

Monitors and provides functional education for a smooth transition to the long-term support team through education of Partner and internal resources

Provides recommendations for improvements through transition phase

May analyze, interpret and develop simple to complex business specifications and logical flow charts that include features and functions from which programmers can create technical specifications by leveraging system or module knowledge in the design of system screens and database structures, where/when applicable

Qualification

Partner onboardingPayments industry knowledgeProject managementData analysisPrioritizing/Multi-taskingCommunication skillsProblem solvingFacilitationNegotiation

Required

Global Payments systems or industry related experience strongly preferred, ideally minimum 3 Years Related Experience

Experience in either Partner onboarding implementations or project management related field

Bachelor's Degree

Relevant Experience or Degree in: Major in Business or Computer Science preferred, other majors considered. Willing to accept additional experience in lieu of a degree, TSYS systems or industry related experience strongly preferred

Excellent communication skills both verbally and written

Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Some barriers to entry exist at this level (e.g., dept/peer review). Payments industry required

Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside their own area of expertise. Fast paced environment

Determines methods and procedures on new assignments and may coordinate activities without supervision. Able to work independently

A seasoned, experienced professional with strong problem solving skills and problem resolution is based on a broad base of business knowledge

Ability to manage priorities in a matrix managed environment

Demonstrates the ability to stay on task and lead to results, maintain scope, and negotiate between differing objectives to arrive at consensus within timeframes given