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Raas Infotek · 2 hours ago

Zoom Contact Center Architect

Phoenix, AZ

Contract

Onsite

Senior Level

5+ years exp

Raas Infotek is seeking a Zoom Contact Center Architect to design, deploy, configure, and support Zoom Contact Center solutions. The role involves managing contact center migrations, integrating platforms, and performing advanced troubleshooting.

Information Technology

No H1B

U.S. Citizen Only

Hiring Manager

Shailendra R.

Responsibilities

Design, deploy, configure, and support Zoom Contact Center solutions, including:

Cisco UCCX (scripts, applications, call flows)

Cisco UCCE / PCCE (routing scripts, CVP, ICM)

Finesse, CVP, VXML gateways

Administer and configure Zoom Contact Center, including:

Call flows, queues, skills-based routing

Agent and supervisor configurations

Omnichannel features (voice, chat, SMS, if applicable)

Lead or support contact center migrations from Cisco UCCX/UCCE or legacy platforms like Avaya to Zoom Contact Center

Design hybrid/coexistence architectures during phased migrations

Integrate contact center platforms with CUCM, Zoom Phone, CRM, and workforce tools

Manage SIP trunks, PSTN connectivity, and call routing

Perform advanced troubleshooting across voice, signaling, and application layers

Execute testing, validation, and cutover activities

Create and maintain technical documentation, runbooks, and support procedures

Qualification

Cisco Contact Center platformsZoom Contact CenterSIPVoIPCRM integrationNetworking fundamentalsTroubleshootingScriptingAutomationTechnical documentation