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GreenState Credit Union · 2 hours ago

Director Retail Branches (Des Moines &Omaha Branches)

Ankeny, IA

Full-time

Onsite

Mid, Senior Level

$145K/yr - $199K/yr

7+ years exp

GreenState Credit Union is a credit union dedicated to creating lasting value for its members and communities. They are seeking a Director of Retail Branches to oversee operations, growth, and profitability of multiple branches, while providing support and guidance to branch managers and staff to optimize performance and maintain high standards of member service.

BankingFinanceFinancial Services

Responsibilities

Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision

Demonstrates a positive member service (internal and external) focus at all times

Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities

Ensures confidentiality of member information

Supports a diverse and inclusive work environment

Conduct routine on-site visits to each branch to maintain visibility, build rapport, and support staff

Observe and coach sales and service standards ensuring Branch Managers lead and coach daily in alignment with expectations

Observe and support managers in preparing and leading productive staff meetings

Serve as a resource for managers, providing actionable guidance to boost team motivation, cohesion, and overall satisfaction

Offer guidance and resources during operational challenges, staff shortages, or member concerns, acting as the first point of contact for issue resolution

Promote employee engagement and morale

Drive branch performance by monitoring and coaching Branch Managers to achieve sales, service, and growth goals

Ensure operational efficiency and compliance with audit and regulatory standards

Coordinate and collaborate with District Managers and Retail Enablement to maintain consistency across branches

Conduct market-wide training sessions and targeted training for MSRs/ACE staff

Actively identify and mentor high-potential employees within the district to support succession planning and leadership development

Foster cross-branch collaboration by encouraging communication and best practice sharing

Lead initiatives to address shared challenges and identify growth opportunities

Partner with Branch Managers to identify and drive business development efforts, deepen member relationships, and strengthen community connections

Collaborate with Business Development to identify SEG and community partners aligned with retail goals; participate in initial outreach and onboarding before transitioning to branch staff

Represent GreenState in the community by attending credit union-sponsored events, networking, and forming new local partnerships to enhance brand presence; ensure branch staff participation

Responsible for identifying and adding new Direct Dealer partners and supporting targeted acquisition programs or partner referrals

Lead and/or participate in projects and perform other duties as assigned

Qualification

Financial institution experienceSupervisory experienceSales experienceRetail product knowledgeCRM software proficiencyMicrosoft Office proficiencyCoaching skillsTeam motivationLeadership abilitiesCommunication skillsConflict resolution

Required

High school diploma or equivalent (GED) required; associate or bachelor's degree preferred

Minimum of seven (7) years of financial institution experience, preferably with retail product knowledge

Five (5) years of supervisory experience with demonstrated leadership ability and team building skills

Proven sales experience with a track record of meeting or exceeding targets

Strong understanding of retail products/services, particularly those offered through phone-based sales

Familiarity with CRM software, loan and deposit core systems, and call center phone system

Competent in using Microsoft Office systems

Excellent leadership, coaching, and mentoring abilities

Strong verbal and written communication skills

Ability to motivate teams and meet sales goals

Skilled at conflict resolution and managing team dynamics

Capable of delivering feedback constructively and conducting performance reviews

Must maintain a valid driver's license, an acceptable driving record, and current auto insurance, and have access to reliable transportation for work-related travel. Regular and punctual attendance at work

Must be registered pursuant to requirements of the S.A.F.E. Act

Must be bondable