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Seneca Gaming Corporation · 3 hours ago

Player Development Executive

Salamanca, NY

Full-time

Onsite

New Grad, Entry Level

Seneca Gaming Corporation is seeking a Player Development Executive to enhance player loyalty and increase engagement at their casino property. The role involves building relationships with top players and collaborating with team members to ensure an exceptional gaming experience.

Gambling & Casinos

Responsibilities

Establish and maintain positive customer relationships with players who meet property criteria (and with those identified to have the potential to reach that level of play)

Maintain contact with coded players as appropriate to generate return visits and provide exemplary service

Interact with players in person on property, as well as via telephone, e-mail, text message, and written correspondence

Represent the property as a role model of customer service and professionalism

Effectively use out-bound phone-calls to keep contact with players that have not visited the property, and to market VIP parties and events

Network among coded players to build relationships among the best customers and to generate leads for new high-worth players

Learn about and tailor services to guests’ preferences, likes and dislikes

Resolve player issues, whether real or perceived, to the guest’s satisfaction

Find the right balance in every situation between the guest’s desires and the property’s rules, regulations and guidelines (There is always a way.)

Invite players to events, tournaments, shows, etc., according to their interests

Make hotel, show, dining and other reservations and communicate same to guest

Issue complimentaries or other offers to guests as play and property guidelines warrant

Host special events, player parties, property promotions and other activities as needed

Provide information to team and property leadership related to guest feedback, suggestions, concerns or issues

Maintain confidentiality of information about both customers and property; share carefully

Participate in brainstorming and planning sessions for Player Development program

Prepare and submit reports on activities as directed, complete and on time

Strive to achieve and exceed goals and metrics/objectives

Qualification

Customer relationship managementNetworking skillsEvent planningConflict resolutionCommunication skills

Required

Establish and maintain positive customer relationships with players who meet property criteria (and with those identified to have the potential to reach that level of play)

Maintain contact with coded players as appropriate to generate return visits and provide exemplary service

Interact with players in person on property, as well as via telephone, e-mail, text message, and written correspondence

Represent the property as a role model of customer service and professionalism

Effectively use out-bound phone-calls to keep contact with players that have not visited the property, and to market VIP parties and events

Network among coded players to build relationships among the best customers and to generate leads for new high-worth players

Learn about and tailor services to guests' preferences, likes and dislikes

Resolve player issues, whether real or perceived, to the guest's satisfaction

Find the right balance in every situation between the guest's desires and the property's rules, regulations and guidelines (There is always a way.)