Visionary Innovative Technology Solutions LLC ยท 8 hours ago
Unified Communication AV specialist
Chicago, IL
Contract
Hybrid
Entry, Mid Level
1+ years expVisionary Innovative Technology Solutions LLC is seeking a Unified Communication AV Specialist who will be responsible for maintaining and supporting AV technology in shared spaces and conference rooms. The role involves troubleshooting AV systems, delivering exceptional customer service, and providing user training and support.
ConsultingStaffing Agency
Hiring Manager
Anuj Chaudhary
Responsibilities
Understand AV systems integration with network components (wired and wireless) and collaboration platforms such as Microsoft Teams, Zoom, and Webex
Conduct regular room checks to ensure all AV equipment is fully operational
Troubleshoot audio and video conferencing systems including Crestron, Polycom, Mersive Solstice, projectors, screens, touch panels, and cables
Deliver excellent customer service, maintaining professionalism and calmness in all interactions
Possess deep knowledge of Microsoft Teams meetings, including settings, configurations, and troubleshooting
Develop and provide clear end-user documentation and instructions for equipment use in shared spaces
Identify defective or failed equipment and escalate issues to advanced AV support as needed
Maintain and update in-room instructions and service desk documentation
Qualification
Required
1-4 years of experience in AV support with a focus on white-glove service and basic troubleshooting of conference room equipment
Experience supporting and documenting third-party conferencing solutions such as Microsoft Teams and Cisco
Strong presentation and customer service skills with the ability to remain composed and helpful under pressure
Commitment to following established standards, policies, and procedures
Eagerness to learn new skills and technologies
Excellent oral and written communication skills
Strong organizational skills and attention to detail
Good interpersonal skills to effectively collaborate with users and team members
Company
Visionary Innovative Technology Solutions LLC
Visionary Innovative Technology Solutions LLC (VITS) has been founded on the principle of partnering with our clients - to provide a smarter way of working.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase