Imerys · 2 hours ago
Customer Service Lead
Roswell, GA
Full-time
Onsite
Mid Level
3+ years expImerys is the world’s leading supplier of mineral-based specialty solutions for the industry, and they are seeking a Customer Service Lead. The role involves managing customer accounts, ensuring customer satisfaction, and coordinating with various departments to resolve issues and improve processes.
Machinery ManufacturingManufacturingMiningWholesale
Responsibilities
Manage customers’ accounts with exceptional communication via email and phone, to ensure customer satisfaction
Ability to understand and communicate logistics and dispatch issues
Understand and ensure Account Services activities comply with all financial and accounting requirements (including SOX, GAAP and IFRS)
Provide insight and direction to internal and external audit coordination
Report customer activity to appropriate sales, marketing teams, and accounting personnel for purposes of production scheduling, forecasting, and budgeting.(Frequently)
Process purchase orders in ERP system, ensure customer’s contacts and records are kept updated, review and update CRM/Salesforce
Follow-up with potential customers or existing customers by answering product and service questions; suggesting information about other products and services
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Learn and understand customer’s accounts, products and their ordering schedule to help aid in production planning
Strong abilities to multi-task in a fast pace environment. Consistently contacting customers about changes to their order and delivery details
Must have strong analytical skills and always willing to seek opportunities for process improvements to simplify the role
Research customer’s issues/inquiries independently and engage the appropriate department for resolution
Enter and follow-up on sales orders, credits and billing issues with the appropriate departments and advise the customers of status
Work closely with Account Managers to coordinate appropriate actions to retain and increase sales
Perform other duties as directed by management
Qualification
Required
High School Diploma Required
3-5 years' experience in customer service preferably in a manufacturing environment required
2-3 years' experience with ERP database system, preferably MS AX
Proficient working knowledge of MS AX (ERP systems), Gmail, Lotus Notes, MS Office, SharePoint
Excellent mathematical abilities
Excellent typing, spelling and grammar skills
Understanding of logistics
Experience using Microsoft based applications, specifically Excel
Excellent communication skills and ability to work well with others
Ability to multi-task under pressure while maintaining a positive attitude
Preferred
Bachelor's Degree Preferred
Experience in using Gmail applications preferable
Accounting and/or Logistics experience a plus
Company
Imerys
The world leader in mineral-based specialty solutions for industry, Imerys transforms a unique range of minerals to deliver essential
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-04-01IPO
Leadership Team
Clare Sleeman
HR Business Partner
Erin Hansert
Talent Acquisition Partner
Recent News
Business Wire
2025-11-05
2025-11-05
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