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Rural King · 1 week ago

Mechanic II

US-OH-Ashtabula

Full-time

Onsite

Mid Level

$25.25/hr - $28/hr

3+ years exp

Rural King is a Farm and Home Store dedicated to providing exceptional service to rural communities. The Mechanic II role involves managing work orders, performing repairs on various equipment, and ensuring customer satisfaction through effective communication and high-quality service.

AgricultureE-CommerceFarmingRetail

Responsibilities

Provide exceptional customer service by delivering high-quality and prompt on-site repair solutions for all assigned work orders

Exhibit effective communication skills, interacting professionally with diverse audiences, including customers, for sales support and education purposes

Ensure the safe, and proper usage of equipment and tools

Ensure compliance with legal regulations for the handling, storage, and disposal of hazardous materials

Take responsibility for, or share the responsibility of, timely completion of necessary warranty documentation according to manufacturer requirements

Manage special order parts for work orders as necessary

Accurately document daily work performed

Maintain a clean, organized shop area in accordance with management standards to ensure a safe environment

Take responsibility for special order parts related to work orders

Conduct service tasks in adherence to safety standards and manufacturer requirements

Utilize computer systems to identify parts, document repair progress, order components, and process claims

Read and comprehend operating and repair manuals, diagrams, blueprints, and drawings

Exhibit effective communication skills, engaging professionally with various audiences for customer interactions, sales support, and education

Provide daily updates on completed work, identified issues, and upcoming schedules

Assist in loading and unloading customer machines for repairs and deliveries

Perform preventative maintenance and basic to advanced level servicing on customer and company-owned machines

Participate in equipment sales processes as required

Manage multiple priorities, organize workloads, and meet deadlines effectively

Safely operate machinery and equipment such as fork trucks, gantry cranes, electric hoists, servicing and diagnostic tools, and multimeters

Participate in cross-training for flexibility in various departments and responsibilities

Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments

Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively

Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement

Perform other duties as assigned

Qualification

Diesel repair experienceAdvanced mechanical skillsMicrosoft Office proficiencyCRM software proficiencyDiagnostic programs knowledgeCustomer service skillsEffective communication skillsWork independently

Required

At least 3 years of diesel repair experience or equivalent combination of experience and education

Advanced mechanical skills encompassing small engine, diesel engine, electrical, air conditioning and hydraulic systems diagnostics and repairs

Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely

Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses

Proficiency with Microsoft Office software

Proficiency in navigating and utilizing in-store technology resources, including CRM software, diagnostic programs, barcode scanning systems, and wireless handheld devices

Ability to work independently without frequent supervision

Ability to maintain a seated or standing position for extended durations

Repetitive wrist movements on keyboard

Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently

Ability to use a ladder, pallet jack, and forklift

Close vision for computer-related activities