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Harvard University · 3 hours ago

Audio Visual Lead

Cambridge, MA

Full-time

Onsite

Mid, Senior Level

3+ years exp

Harvard University is a vibrant community dedicated to advancing its world-changing mission. The Audio Visual Lead is responsible for coordinating advanced technical functions related to media equipment and productions, ensuring all users are trained and comfortable with AV technology, and managing operations for various events and classrooms.

EducationHigher EducationUniversities

Growth Opportunities

No H1B

Responsibilities

Act as the primary resource person within the department, coordinating and consulting with clients on media production projects and major events, including the design of new systems or multimedia facilities

Schedule, prepare, stage, and troubleshoot AV events, delegating tasks ranging from minimal to moderate complexity

Develop technical solutions for all learning formats and events, providing support and event facilitation as needed, with on-call availability on weekends to address unplanned AV issues

Perform regular AV/Media equipment maintenance, escalating to service work when necessary. Develop, update, and maintain an inventory of equipment, schedules, and records. Prepare status reports to ensure smooth operation

Oversee and maintain various media equipment, including video, film, photographic, and audio systems, with a focus on complex equipment like multimedia, computer projection, and videoconferencing systems

Train, develop and supervise all AV staff (including temporary staff). Train instructors, speakers, and presenters on the use of AV technology. Create and update standard operating procedures as well as AV documentation

Act as an AV construction and renovation representative between all stakeholders and experts. Communicate needs, coordinate order of work and manage timeline constraints. Stay current on new and emerging technologies (hardware/software/cloud platforms) and recommend solutions

Provide expert consultation services, including the development of budgets for projects, new facilities, events, or systems

Coordinate with outside vendors for equipment purchases, installation, and repair. May prepare, compile, and monitor department or sub-department budgets as needed

Provides information and advice to a diverse University public on technically complex matters. Respond skillfully and promptly to a high volume of customer inquiries

Coordinate closely with IT, Academic Technology Support, and Distance Education Production, P&ED teams - support/event facilitation and management of tickets, research software and technology compatibility

May serve as coordinator or lead technician in a multi-functional control room or studio

Qualification

AV technology expertiseMedia equipment designAVIXA CTS certificationCustomer support skillsWeb conferencing platformsLeadership experienceHelp desk supportCommunication skillsSelf-motivated

Required

Bachelor's degree

2 years' experience in audiovisual support

Three to five years of relevant experience, with thorough knowledge of media equipment and system design, and the ability to educate and communicate with a diverse customer base about complex technology applications

Demonstrated technical expertise in an area/s of audio visual and multimedia, web conferencing platforms

Knowledge of information technology applications, processes, software and equipment. Basic knowledge of network topology, equipment and capabilities in an AV systems environment

Strong commitment to customer support, leadership and communication skills

Self-motivated and have the ability to work on independent projects

Experience with customer service, web development and help desk support are a plus