Unisys · 6 hours ago
Customer Service Desk Agent - (Mortgage & Technical Support) in Salt Lake City, UT
Salt Lake City, UT, United States of America
Full-time
Onsite
Entry Level
1+ years expUnisys is a global information technology company, and they are seeking a Customer Service Desk Agent to manage customer interactions related to mortgage and technical support. The role involves answering and routing calls, diagnosing issues, and providing solutions while ensuring a high level of customer satisfaction.
Business DevelopmentInformation ServicesInformation TechnologyManagement Information SystemsSoftware
Responsibilities
Agents manage incoming calls by greeting customers and directing them to the appropriate departments using advanced call routing systems
They diagnose issues, answer product or service questions, and provide solutions in real time
Beyond mere call handling, agents build rapport with customers, ensuring a personalized experience that enhances satisfaction
They document customer interactions in CRM systems, ensuring every detail is logged for follow-up and future reference
Agents may schedule callbacks, send follow-up emails, or escalate issues to higher-level support when necessary
Following standardized scripts to ensure consistency, while also tailoring responses as needed
Promptly handling incoming calls and providing assistance to customers
Proactively reaching out to potential customers, setting appointments, or following up on leads
Ensuring customers receive correct details about products, services, and policies
Listening to customer issues and working towards a satisfactory resolution
Logging detailed notes in the CRM for quality assurance and follow-up purposes
Recognizing when a customer’s issue requires escalation to a supervisor
Demonstrating courteous and respectful behavior at all times
Achieving key performance indicators (KPIs) such as average handling time (AHT) and first call resolution (FCR)
Maintain In Office adherence
Muti Tasking will be involved in the day to day operations. Must be able to muti task. Speak to the user and fill out your ticket, simultaneously
Qualification
Required
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 1-2 years' experience in area of responsibility
Call Center experience
Able to Multi-Task during the job
Customer Service experience within a call center environment
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government
Company
Unisys
Unisys is a worldwide information technology company. They provide a portfolio of IT services, software, and technology that solves
10001+ employees
H1B Sponsorship
Unisys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (43)
2024 (47)
2023 (24)
2022 (21)
2021 (21)
2020 (25)
Funding
Current Stage
Public CompanyTotal Funding
$1.19B2025-06-16Post Ipo Debt· $700M
2020-10-29Post Ipo Debt· $485M
2010-01-19Acquired
Leadership Team
Mike Thomson
CEO & President
Raj R Raman
CTO, Cloud
Recent News
2025-12-16
Company data provided by crunchbase