Apply on Employer Site

Grubhub · 3 months ago

Manager, Partnerships

Chicago Merchandise Mart Plaza

Full-time

Hybrid

Mid, Senior Level

$93K/yr - $116K/yr

4+ years exp

Grubhub, part of Wonder Group Inc, is an industry leader in online food ordering, connecting diners with a vast network of merchants. They are seeking a strategic leader to manage a team of partnership managers focused on cultivating relationships with large enterprise clients and ensuring operational excellence in partnership growth.

E-CommerceFood and BeverageFood DeliveryMarketplace

No H1B

Responsibilities

Hire, train, lead, and coach 6-7 team members to be successful Account Managers through account onboarding, activation, and ongoing partnership expansion efforts

Develop strong consultative relationships with Enterprise Brands as an escalation contact at Grubhub, instill trust and loyalty with all corporate contacts and franchise owners (when applicable)

Understand and demonstrate Grubhub’s unique value proposition; educate decision makers about Grubhub, its affiliate sites and all products that will enhance the restaurant, diner, and driver experience on our platforms

Support and participate in complete Account Reviews every 1-3 months with corporate primary contacts, serving as management sponsor with key relationships

Introduce and recommend additional Grubhub products to grow partnership

Route all escalations in a timely manner to correct internal departments and ensure proper expectations are set with the client

Coordinate with other departments for account generation, training on Grubhub tools, and scheduling Go Lives for all locations

Help your restaurant partners attract new diners and increase orders while maintaining a high quality of service to diners

Manage integration discussions across third-parties, the client, and the internal Product & Engineering teams. Act as an advocate for clients internally while working across many departments to solve problems and achieve results

Have a deep understanding of client contracts and economics to optimize account profitability

Attend client and industry conferences as a representative of Grubhub

Mentor and develop people to meet both their career goals and the organization’s goals

Seeing ahead to future possibilities and translating them into breakthrough strategies

Qualification

Account ManagementManagement experienceCustomer relationship buildingAnalytical thinkingSalesforce.comCommunication skillsPresentation skillsTeam leadershipProblem-solvingFast-paced environment

Required

Chicago Office based

Scrappy, positive attitude

Bachelor's degree

2+ years required Management experience

4 years of Account Management experience

Proven track record of coaching early-career talent, developing high-performing teams, and creating clear career development plans

Superior written and verbal communication skills, comfortable on the phone and in-person

Strong customer-facing presence; comfortable engaging with stakeholders

Strong presentation skills, comfortable with video meetings/conferences

Excellent analytical and operational thinking; able to use data, workflows, and tooling to inform strategy, improve efficiency, and solve problems

Effective communicator, both written and verbal; with the ability to simplify complex concepts for customers and team members

Deep understanding of customer lifecycle, and ability to identify risk signals, and value drivers

Demonstrated track record of exceeding goals

Strong computer skills (MS Office, Google Suite) with the ability to quickly learn new software

Passion and aptitude for working in a fast-paced and fast-growing environment

Comfortable with remote management

Preferred

4 years of Management experience preferred

Experience working with (or selling to) restaurant owners is a major plus

Restaurant experience is also a plus

Experience with Salesforce.com or similar CRM is a plus

Benefits

Flexible PTO / PTO. Grubhub employees enjoy a generous amount of time to recharge.

Health and Wellness. Excellent medical, dental and vision benefits, 401k, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.

Free Meals. Our employees get a weekly Grubhub credit to enjoy.

Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund. Employees are also given paid time off each year to support the causes that are important to them.