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Thrive Pet Healthcare · 2 hours ago

Veterinary Client Services Representative

Gypsum, CO

Full-time

Onsite

Entry, Mid Level

$19/hr - $23/hr

2+ years exp

Thrive Pet Healthcare is a veterinary service provider with a focus on pet well-being through medical excellence and community support. They are seeking an experienced Veterinary Client Service Representative to manage client interactions, support hospital operations, and ensure a positive experience for clients and their pets.

Health CareHospitalMedicalPetVeterinary

H1B Sponsor Likely

Responsibilities

Help strengthen relationships with our clients by greeting them and their pet

Efficiently onboard clients by completing registrations, verifying information, and clearly communicating anticipated wait times and hospital processes

Educate clients and answer non-medical inquiries

Manage high-volume inbound and outbound communications, including phone calls, emails, text messages, and faxes, ensuring timely, accurate follow-up and message documentation

Schedule appointments, including in-office diagnostics and communicate with referring hospital staff to access patient records

Create and manage appointment reminders, confirmations, and rescheduling to support an optimal hospital flow and client compliance

Maintain accurate, up-to-date client and patient records within the practice management system, verifying patient information at every visit

Maintain cleanliness and organization of the front desk, lobby, and exam rooms

Ensure financial responsibilities are met. Review invoices for accuracy, communicate charges clearly to clients, collect payments, and reconcile cash drawer totals with computer-generated reports

Be willing to guide, mentor, and support fellow team members

Qualification

Veterinary client service experienceVeterinary practice management softwareHigh call volume managementSchedulingFinancial transactionsMulti-tasking skillsEmpathy in client interactionsGreat communication skills

Required

Minimum of 2 year's experience as a Veterinary Client Service Representative or in similar veterinary front desk role required

Strong understanding of veterinary hospital workflows and terminology

Proven ability to manage high call volumes, scheduling, estimates, and financial transactions

Great communication skills with the ability to de-escalate stressful or emotional client situations

Strong multi-tasking skills

Desire to practice empathetic, gold standard medicine benefiting our patients

Are paw-sitive, kind and provide trustworthy communication to the patients, team members and clients

Proficiency with veterinary practice management software

Must be able to work rotating weekends and certain holidays

Have the desire to constantly grow and advance as a valued member

Benefits

401(k) with employer match

Mental health resources, including 24/7 access to Lyra Health

Paid parental leave

Purr-ental leave for when you adopt a pet

Employer-sponsored childcare and elder care

Personalized care for every family-forming journey

Discretionary funds and FREE CE courses

Pet perks and veterinary service discounts

Student loan management tools and assistance

Company

Thrive Pet Healthcare

Glassdoor3.2

Thrive Pet Healthcare offers routine wellness, emergency and speciality care, surgery, boarding, and grooming services for pets.

Founded in 2003

Austin, Texas, USA

5001-10000 employees

https://www.thrivepetcare.com

H1B Sponsorship

Thrive Pet Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (3)