Elevate Patient Financial Solutions® · 3 weeks ago
Help Desk Analyst Tier I
Spring, TX
Full-time
Onsite
Entry Level
$21/hr - $25/hr
1+ years expElevate Patient Financial Solutions has an exciting career opportunity available as a Help Desk Analyst Tier I. The Help Desk Analyst is responsible for resolving Customer Service Requests related to both software and hardware issues that are routine to moderate in scope, ensuring excellent customer service and maintaining documentation of support requests.
Business IntelligenceHealth CareInformation Technology
Responsibilities
Answers, evaluates, and prioritizes incoming telephone, email, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to supervisor or technical staff
Provides excellent customer service with problem resolution. Establishes strong working relationships with internal and external customers. Ensures customer satisfaction by responding to all help desk requests in a timely and professional manner
Logs and tracks calls using IT service management software and maintains historical records and related documentation
Assists in installation of company computers, software, and peripheral equipment
Tracks and maintains an accurate documentation of computer equipment in configuration management database
May analyzes and evaluate incidents and make recommendations to reduce help line incident rate
May interact with software and hardware vendors to request service regarding defective products
Tests software and hardware to evaluate ease of use and whether product will aid users in their work
Performs basic Active Directory and Exchange administration
Works within key ElevatePFS processes and works to achieve better efficiencies
Assures work area meets the requirements of ElevatePFS’s policies and is consistent with Federal and state patient privacy regulations such as the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
Other duties as assigned
Qualification
Required
Associate degree in technology and/or 1 – 2 years related experience
Extensive knowledge of PC hardware and software support required
1+ year overall Windows 10/11 operating systems support or administration experience
Good working knowledge of Microsoft Office, Office 365, and Windows required
1+ years of Active Directory experience
Excellent customer service skills (friendly, courteous, and helpful)
Ability to effectively communicate both in writing and verbally, as well as to interact in a professional manner with colleagues, patients, public, and client's staff members
Strong analytical and problem-solving skills a must
Ability to multitask; excellent organizational and planning skills required
Remote and Hybrid positions require a home internet connection that meets the company's upload and download speed criteria
Preferred
Help Desk experience preferred
Benefits
Medical, Dental & Vision Insurance
401K (100% match for the first 3% & 50% match for the next 2%)
15 days of PTO
7 paid Holidays
2 Floating holidays
1 Elevate Day (floating holiday)
Pet Insurance
Employee referral bonus program
Teamwork: We believe in teamwork and having fun together
Career Growth: Gain great experience to promote to higher roles
Company
Elevate Patient Financial Solutions®
Elevate Patient Financial Solutions® is a trusted partner who delivers superior RCM solutions to hospitals, health systems, and health providers nationwide.
1001-5000 employees
H1B Sponsorship
Elevate Patient Financial Solutions® has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2025-08-04Private Equity
Leadership Team
Michael Shea
Chairman & Chief Executive Officer
Recent News
Company data provided by crunchbase