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Orlando Health · 3 hours ago

Patient Accounting Lead

Orlando, FL

Full-time

Onsite

Mid Level

3+ years exp

Orlando Health is a trusted healthcare organization dedicated to delivering compassionate care. The Patient Accounting Lead is responsible for overseeing patient accounting specialists, coordinating efforts to resolve complex accounts, and ensuring quality interactions with patients and insurance companies during billing activities.

Health CareHospitalMedicalNon Profit

Responsibilities

Responsible for the daily allocation of responsibilities to the patient accounting specialists

Conducts data integrity audits to ensure that productivity and quality metrics are consistently met

Coordinates efforts to improve the performance of the patient accounting specialists as necessary

Confers with third parties as needed regarding the resolution of accounts

Oversees special projects developed by department manager

Acts as a resource for day-to-day operations questions and the training of new team members

Creates and distributes departmental reports

Demonstrates a thorough knowledge of all third-party reimbursement requirements and/or through knowledge of collection agency procedures and Fair Debt Collection Practices ACT (FDCPA)

Responsible for the maintenance of appropriate department schedules

Provides feedback to manager for human resources functions such as hiring, coaching, and counseling

Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards

Maintains compliance with all Orlando Health policies and procedures

Attends educational opportunities outside of the department as directed by management

Assists his/her manager in planning and organizing department activities

Takes a proactive role in problem resolution

Facilitates and participates in departmental meetings

Performs other duties as assigned

Qualification

Revenue cycle experiencePatient Accounts SpecialistHFMA CRCR certificationHealthcare AdministrationMicrosoft applications

Required

MUST RESIDE IN CENTRAL, FL

High School or GED required

Three (3) years of Revenue cycle experience may be substituted for the associate's degree

Must complete Orlando Health staff development within 6 months

Works proficiently with Microsoft applications (Outlook, Word, Excel, PowerPoint, Teams, OneNote)

HFMA Certified Revenue Cycle Representative (CRCR) certification received within six (6) months

Two (2) years as a Patient Accounts Specialist III or other equivalent position within Revenue Management or minimum of three (3) years' experience in a related field (medical billing/collections/managed care)