Renewals Specialist jobs in United States
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Abnormal AI · 1 day ago

Renewals Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$80K/yr - $94K/yr
date1+ years exp

Abnormal Security is focused on driving customer satisfaction and retention through effective contract renewals. The Renewals Specialist will manage the renewal lifecycle and identify upsell opportunities to enhance account value.

Artificial Intelligence (AI)Cyber SecurityEmailInformation TechnologyNetwork Security

Responsibilities

Manage the end-to-end renewal process for assigned accounts or territories
Partner with Customer Success and Account Management to maintain high customer satisfaction
Track renewal milestones, follow up on key dates, and ensure timely execution
Support contract negotiations, aligning terms with customer and business needs
Identify and pursue upsell opportunities (e.g., licensing true-ups) to grow account value
Flag and escalate renewal risks as needed
Contribute to accurate forecasting and reporting
Use data and insights to support value-driven customer conversations
Collaborate with channel teams to ensure a smooth partner experience

Qualification

Renewals experienceCRM proficiencyUpsell identificationNegotiation skillsCommunication skillsOrganizational skillsTime managementInterpersonal skillsGrowth mindset

Required

1–2 years of experience in Renewals, Customer Success, Sales Support, or related SaaS role
Understanding of customer relationship management and SaaS sales processes
Basic negotiation, upsell, and objection-handling skills with a growth mindset
Strong communication, organization, and follow-up skills
Proficiency in CRM systems (e.g., Salesforce); Gainsight experience a plus
Awareness of customer lifecycle stages and early renewal risk indicators
Familiarity with Abnormal's products and services, with the ability to support forecasting and reporting

Benefits

Bonus
Restricted stock units (RSUs)
Benefits

Company

Abnormal AI

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Glassdoor3.3
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Abnormal AI is the leading AI-native human behavior security platform.
dateFounded in 2018
location
Las Vegas, Nevada, USA
people-size1001-5000 employees
web-link
https://abnormal.ai/

Funding

Current Stage
Late Stage
Total Funding
$534M
Key Investors
Wellington ManagementCrowdStrike Falcon FundInsight Partners
2024-08-06Series D· $250M
2023-03-29Series Unknown
2022-05-10Series C· $210M

Leadership Team

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Evan Reiser
Founder & CEO
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Sanjay Jeyakumar
CTO, Co-Founder, and Head of R&D
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Recent News

Morningstar.com
Abnormal AI Named a Leader for the Second Consecutive Year in the 2025 Gartner® Magic Quadrant™ for Email Security
2025-12-03
Abnormal AI
Abnormal Security Launches with $24M Series A Funding from Greylock to Protect Enterprises from Targeted Email Attacks
2025-12-01
Abnormal AI
Abnormal Security Raises $200M+ at a $4B Valuation To Protect The Modern Enterprise Workforce, With Its AI-based Email Security Platform
2025-12-01
Company data provided by crunchbase