Qdrant · 3 hours ago
Senior Customer Support Engineer (India-Based Candidates Only)
United States
Full-time
Remote
Senior LevelQdrant is an Open-Source Vector Database that helps businesses harness modern AI technologies. They are seeking a hands-on Senior Customer Support Engineer to provide technical support, troubleshoot complex issues, and collaborate with engineering teams to enhance their product offerings.
Artificial Intelligence (AI)Big DataCloud Data ServicesOpen SourceSearch EngineSoftware
Responsibilities
Provide direct technical support to our customers, addressing issues related to our vector database and SaaS platform
Investigate and troubleshoot complex issues involving infrastructure, cloud, and database layers
Collaborate with engineering and platform teams to resolve customer problems and influence product improvements
Build and improve internal tooling for support workflows and observability
Participate in the on-call rotation to ensure timely response to critical issues
Create and maintain clear, useful internal and customer-facing documentation
Lead by example through excellent technical work, initiative, and collaboration with stakeholders
Qualification
Required
Strong experience in a customer-facing support or infrastructure role
Proficiency in Python or similar language
Good understanding of Kubernetes and managing workloads
Experience with cloud environments (AWS, GCP, or Azure)
Excellent communication and collaboration skills across technical and non-technical audiences
Familiarity with vector databases or similar search technologies
A proactive, problem-solving mindset and willingness to take ownership
Based in the EMEA region (mandatory)
Preferred
Experience troubleshooting complex issues with customer production deployments
Experience with observability tools and automating support workflows
Understanding of DevOps tools and practices
Benefits
A remote-first, international team working on cutting-edge AI infrastructure.
A competitive salary with additional perks.
Flexible working hours and async-friendly culture.
Regular team offsites and virtual events.
Hardware budget – choose your own setup.
Company
Qdrant
Qdrant is an open-source vector search engine and database for next-generation AI applications.
Founded in 2021
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$37.79MKey Investors
Spark CapitalUnusual Ventures42CAP
2024-01-23Series A· $28M
2023-04-19Seed· $7.5M
2022-01-12Pre Seed· $2.29M
Leadership Team
Andre Zayarni
Co-founder & CEO
Recent News
2025-12-03
Company data provided by crunchbase