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Caesars Entertainment · 3 months ago

Slot Attendant

Baltimore, MD

Part-time

Onsite

Entry Level

$14.63/hr - $14.63/hr

1+ years exp

Caesars Entertainment is seeking a Slot Attendant to fulfill the service needs of Slot players and provide a memorable experience for all guests. The role involves responding to guest inquiries, managing slot machine operations, and building relationships with guests to enhance their loyalty and satisfaction.

Food and Beverage

Responsibilities

Respond to guest needs, including slot machine inquiries, slot payouts, making change, loyalty program duties, processing jackpots, promotional participation, and general slot machine maintenance and trouble-shooting

Builds relationships and loyalty with guests through sincere and meaningful interactions; learns guests’ names and preferences, connects with them individually and professionally

Acts with urgency at all times to minimize wait times; maintains a quick and purposeful pace

Meets and exceeds departmental wait time goals and service standards

Follows departmental procedures are and assists in protection of gaming operations from loss due to mistake or theft

Upholds all regulatory requirements

Ensures accuracy in all responsibilities, including cash handling, procedural requirements, logging, and processing paperwork

Functions as dispatcher to communicate floor needs and information to coworkers; balances urgency with grace under pressure

Assists in loyalty program account creations, player information updates and general customer management system functions