Tail Light • Bouncie · 1 month ago
Client Success Specialist
United States
Full-time
Remote
New Grad, Entry Level
$50K/yr - $80K/yrTail Light • Bouncie is seeking highly skilled Client Experience Specialists who excel in customer service within software-enabled applications. The role involves guiding users through questions, troubleshooting issues, and delivering an exceptional experience in a fast-paced, chat-based support environment.
Computer Software
Responsibilities
Guide users through product features, functionality, and best practices
Troubleshoot technical issues and anomalies to identify clear paths to resolution
Manage multiple real-time chat conversations with accuracy, professionalism, and warmth
Delivering an exceptional user experience maintaining Bouncie's reputation for industry-leading customer care
Qualification
Required
Experience as a Customer Support Specialist or similar CS role
Experience using help desk software and remote support tools
Excellent communication and problem-solving skills
Multi-tasking abilities are a must!
Patience when handling tough cases
Outstanding written communication skills
A genuine passion for helping people, especially when the situation is challenging!
Quick thinking and comfort responding in a fast-paced, chat-based support environment
Ability to build user confidence quickly through clear, friendly, and professional interactions
Highly organized, detail-oriented, and able to manage multiple tasks in a dynamic, technology-driven setting
Preferred
An interest in our industry is a big plus
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Work From Home
Company
Tail Light • Bouncie
Launched in 2017, Bouncie is the leading GPS Vehicle Tracker and connected vehicle mobile application.
Founded in 1998
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Eniko Papp
Controller/CAO
Recent News
2025-10-16
2025-04-28
2022-06-03
Company data provided by crunchbase