Table Mountain Casino Resort ยท 1 hour ago
Applications Analyst FT - (On Site, No Contract)
Friant, CA
Contract
Onsite
Entry, Mid Level
2+ years expTable Mountain Casino Resort is seeking an Applications Analyst to support and optimize their business applications. This role involves troubleshooting software issues, coordinating with vendors, and ensuring compliance with gaming regulations to enhance operational efficiency.
CasinoEventsGamblingGaming
Responsibilities
Provide tier-2/3 support for business applications, diagnosing and resolving software, database, and integration issues affecting casino operations
Troubleshoot application errors and performance issues by working with internal IT teams, software vendors, and end users
Manage user access, role-based security permissions, and compliance settings across critical applications
Field incoming support requests, analyze root causes of issues, and document resolutions to improve response efficiency
Assist in maintaining disaster recovery plans for applications to ensure business continuity
Evaluate existing applications to identify areas for process automation, performance improvements, and usability enhancements
Work closely with department heads to gather and analyze business requirements, translating them into technical solutions
Assist in the implementation of software updates, patches, and new features, ensuring minimal disruption to casino operations
Monitor system performance and recommend improvements to enhance speed, reliability, and user experience
Configure and customize application settings, workflows, and user interfaces to align with operational needs
Familiarity with IT service management (ITSM) best practices, ticketing systems, and troubleshooting methodologies
Serve as the primary liaison between internal teams and third-party software vendors, coordinating issue resolution and system enhancements
Work with software providers to implement system integrations and troubleshoot API issues
Ensure all applications comply with gaming regulations, PCI DSS, GLI, and cybersecurity best practices
Maintain audit logs, security settings, and compliance reports for application usage
Develop and generate custom reports using solutions such as SQL, Power BI, SSRS, or Cognos to support operational decision-making
Analyze data trends and work with stakeholders to implement data-driven process improvements
Conduct employee training sessions on new software features, system best practices, and security policies
Maintain and update user guides, troubleshooting documentation, and knowledge base articles
Gather user feedback to improve training and support processes
Assist in deploying new applications, ensuring a smooth transition from legacy systems
Participate in IT strategy meetings and contribute to the long-term technology roadmap
Performs other duties as required
Qualification
Required
Bachelor's degree in Information Technology or a related field or an equivalent combination of education and experience
Two (2) years of experience supporting or working with software applications (e.g., CMS, ERP, POS, etc.) in a corporate or casino environment
Strong problem-solving skills, technical expertise in application support and database management, and the ability to work collaboratively with IT teams and business users to drive continuous improvement
Excellent interpersonal skills, written and verbal communication, and proven analytical and problem-solving abilities
Must pass a pre-employment drug/alcohol screen, have a background investigation, and obtain and maintain a gaming license
Knowledge of Microsoft Windows environments, SQL databases, and software integrations
Knowledge and familiarity with Microsoft Server software, Microsoft 365 suite, and cloud-based applications
Knowledge and understanding of application management (AM), IT service management (ITSM), and regulatory compliance (PCI DSS, GLI standards)
Strong understanding of enterprise software applications, including Konami Synkros CMS, Sage ERP, Agilysys POS, UKG HRIS
Skill in analyzing issues, identifying solutions, and implementing corrective actions to optimize business processes
Ability to plan, prioritize, and coordinate software implementations across multiple departments through a change advisory board (CAB) process
Ability to provide strong written and verbal communication skills, with the ability to interact effectively with diverse teams and stakeholders
Ability to maintain confidentiality and adhere to security best practices
Self-motivated and able to work independently while managing multiple tasks and meeting deadlines
Ability to stay current with evolving enterprise software trends, casino industry technologies, and regulatory requirements
Preferred
Gaming environment experience preferred
Company
Table Mountain Casino Resort
Table Mountain Casino Resort provides gaming, dining, live entertainment, and event hosting with various guest services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Cameron Steinagel
Chief Executive Officer
David Brents
Chief Financial Officer
Recent News
The Business Journal
2025-12-13
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2025-10-24
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