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Hilton Grand Vacations · 11 hours ago

Marketing Guest Experience Representative

Williamsburg, VA

Full-time

Onsite

New Grad, Entry Level

Hilton Grand Vacations is a leader in the vacation ownership industry, committed to innovation and quality. They are seeking a Marketing Guest Experience Representative to provide marketing support, administrative assistance, and exceptional customer service to guests.

LeisureRecreationTravel

Responsibilities

Prepares and submit all room block assignments

Communicates with front desk, housekeeping and maintenance on room status and assignment moves

Orders and tracks marketing collateral pieces for site’s operation

Checks in all guests according to front desk standards and procedures. This includes but is not limited to procuring credit card information from guest, assigning keys, parking passes, additional guest information, signing proper forms

Provides guest with resort and or area information in the event the agent is occupied with room checks or another client

Assists with events information and forms that need to be signed

Provides and updates the master list with tour status and room information

Prepares arrivals report for In-House Marketing

Attends all meetings regarding program

Performs marketing guest recovery, to include guest appeasement preparation & delivery and guest calls

Provides outstanding customer service

Consistently practices and maintains the highest standards of integrity when interacting with fellow team members, management, owners, members and prospects

Qualification

Customer serviceMicrosoft WordMicrosoft ExcelMicrosoft OutlookOrganizational skillsWritten communicationVerbal communicationVacation ownership experienceGuest relations experienceDetail oriented