Apply on Employer Site

Vantage Credit Union · 7 hours ago

Part Time Personal Teller Agent

Admin Building - Saint Charles, MO 63304

Full-time, Part-time

Onsite

New Grad, Entry Level

$18/hr - $18/hr

Vantage Credit Union is seeking a Part Time Personal Teller Agent to process member transactions virtually. The role involves ensuring proper identification for transactions, understanding the Personal Teller Center functions, and providing exceptional member service.

Financial Services

Responsibilities

In real time, virtually processes member transactions including, but not limited to, deposits, payments, transfers, and withdrawals from a remote location by means of the Personal Teller Machine (PTM) system. Ensures that proper identification and endorsements are obtained for all transactions

Develops a thorough understanding of the hardware, software/applications, and processes that comprise Personal Teller Center functions and services, including but not limited to: our core transactional system, Teller Enterprise, PTMs, balancing and accounting processes, imaging and CRM applications, etc

Adheres to security, audit, compliance, and personnel requirements

When appropriate, takes advantage of cross-sell and referral opportunities, and provides members with solutions to financial questions/issues

Exhibits professionalism when answering member phone calls, emails, and other forms of electronic contact; consistently provide exceptional member service

Meets or exceeds individual service levels, productivity, and quality standards

Performs other individual and/or team tasks as assigned by the Personal Teller Manager

Qualification

Microsoft OfficeAnalytical abilitySales abilityCross-selling skillsProfessional demeanorEffective communicationTeam player

Required

Excellent math/analytical ability

Sales ability and cross-selling skills

Proficiency in Microsoft Office, ability to use 10-key, and be willing to learn other programs and applications as needed

Can comfortably discuss member transactions, and credit union products and services via the remote PTM platform

Be a positive team player who appreciates working with a unified team, values appropriate feedback, input, and guidance from others, and shares ideas

Have effective communication and listening skills, possess above-average written and verbal communication skills (including correct spelling and proper grammar usage), and comfortably deal with members and employees at all levels

Be sensitive to executive protocol, able to recognize and deal with different personalities in a positive manner and have a high degree of poise and tact as a visible representative of the support departments, and ultimately, the credit union

Integrity and high moral responsibility

Professional appearance and demeanor

Analytical ability, with the incisiveness to ask discerning questions

Possess the ability to evaluate each situation as its own and think outside the box for solutions

Willing to put in the time necessary to get the job done. Be flexible and have a strong ability to adapt to changing situations

Occasionally remaining in a stationary position which may be standing or sitting for a prolonged period of time

Occasional travel or moving from one office location to another or from one department to another at the headquarters building

Occasional lifting, moving, or adjusting objects up to 20 pounds

Constant communication with others through various channels including verbal, email, and chat of which the last two may require consistent use of a keyboard and mouse or another electronic device

Work will be in a commercially reasonable temperature-controlled environment

Occasional temporary exterior site review which could be in outdoor elements of wind, rain, or snow

Will be required to work retail hours and Saturdays, retail hours are subject to change