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Commonwealth Hotels · 4 hours ago

Front Office Manager

Beavercreek, OH

Full-time

Onsite

Mid Level

Commonwealth Hotels is a leading hospitality management company, and they are seeking a Full-Time Hotel Guest Service Manager, Front Desk Manager, or Front Office Manager at the Residence Inn by Marriott Dayton Beavercreek. The role involves ensuring exceptional guest experiences through effective check-in and check-out processes, maintaining front desk operations, and establishing service standards.

HospitalityHotelMarketing

Comp. & Benefits

Responsibilities

Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience

Maintains day-to-day operations of the Front Desk

Establishes and maintains appropriate service standards for all Front Office areas

Maintains proper cash handling procedures and appropriate over and short documentation

Adheres to all hotel policies about hiring, disciplinary actions, and required training documentation

Working Front Office Manager covering all short-staffed shifts, including audits

Qualification

Customer serviceReservation systemsConflict resolutionCommunication skillsHospitality experience

Required

Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred

Strong interpersonal skills and a focus on delivering exceptional service are essential

Familiarity with using computers and software systems, especially reservation or property management systems (PMS)

Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly

Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset

Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job

A high school diploma or equivalent

Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands

Applicants should have the flexibility to work weekends & holidays