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SkyLink · 13 hours ago

Customer Success Manager

New York, NY, US

Full-time

Onsite

Mid Level

$95K/yr - $140K/yr

3+ years exp

SkyLink is building an AI-powered corporate travel platform that allows enterprises to book and manage travel directly from Slack and Microsoft Teams. The Customer Success Manager will serve as the primary point of contact for enterprise customers, managing deployments, resolving issues, and ensuring customer satisfaction with the product.

Artificial Intelligence (AI)SaaSTravel

Responsibilities

Serve as the primary point of contact for assigned customers

Run customer calls, check-ins, and deployment meetings

Build strong working relationships with customer stakeholders

Own customer onboarding and deployments from kickoff through go-live

Manage timelines, requirements, and coordination across internal teams

Make day-to-day decisions to keep deployments moving and unblock customers

Handle customer questions, issues, and escalations with a high-touch approach

Investigate and troubleshoot issues across product, data, and integrations

Work closely with engineering to resolve bugs and edge cases

Develop a deep understanding of SkyLink’s product and systems

Use internal tools (e.g., SQL, shell, logs, monitoring tools like Datadog) to investigate customer behavior and issues

Collect, synthesize, and relay customer feedback to Product and Engineering

Act as a product partner during deployments — helping shape solutions, tradeoffs, and rollout plans

Qualification

Customer Success ManagementSQLAccount ManagementProblem-SolvingTechnical CuriosityExperience in SaaSExperience in StartupsClear CommunicationRelationship Building