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Kavaliro · 11 hours ago

Technical Support Analyst

Cripple Creek, CO

Contract

Onsite

Mid Level

3+ years exp

Kavaliro is seeking a Technical Support Analyst for a long-term contract opportunity, with strong possibilities for conversion to full-time. The Technical Support Analyst will provide reliable IT support services, ensuring high-quality end-user support and alignment with Service Level Agreements (SLAs).

B2BConsultingDeliveryHuman ResourcesInformation Technology

Culture & Values

H1B Sponsor Likely

Responsibilities

Deliver hands-on support for site IT infrastructure and end-user services, including troubleshooting and maintenance of: Desktop and laptop computers, Mobile devices and phones, Printers and peripheral devices, Audio/Visual equipment, Other related IT hardware

Collaborate with Lead Technicians to ensure site-level IT environments—including voice/data networks, servers, and storage—are properly maintained and supported, especially in remote site locations

Monitor and manage IT issues within assigned areas, taking ownership of resolution and driving issues to closure

Coordinate with external service providers to support end-user services and perform proactive/preventative maintenance on IT infrastructure

Maintain accurate tracking and documentation of end-user issues, ensuring timely resolution and closure

Work closely with Infrastructure and Network teams to understand and support systems

Support the implementation and compliance of IT processes related to service delivery and facilities

Participate in regular IT service delivery meetings and contribute to continuous improvement initiatives

Escalate high-severity or recurring issues to appropriate levels

Ensure timely follow-up and communication with users and IT peers regarding service requests and tasks

Participate in IT projects and initiatives as needed

Qualification

Technical Support ExperienceMicrosoft Intune & MDMWindows OS & Mac OSActive DirectoryNetworking BasicsRemote Support ToolsTicketing SystemsITIL FoundationsCustomer ServiceCommunication SkillsTeam CollaborationOrganizational Skills

Required

Bachelor's degree, technical certification, or equivalent experience in IT or related field

3+ years of experience in a technical support or IT service role

Self-motivated and proactive, with the ability to take initiative, contribute ideas, and lead small projects independently

Strong commitment to customer service with the ability to communicate effectively, resolve issues promptly, and maintain a positive user experience

Basic understanding of IT facilities and infrastructure, including: Data centers and communication rooms, Video conferencing systems, Access control systems, Copy/print services, HVAC/UPS systems, and Cabling

Proven ability to resolve technical issues efficiently

Familiarity with SLAs and performance metrics

Excellent verbal and written communication skills across all organizational levels

Understanding of company objectives and how IT supports business units and departments

Strong interpersonal, team collaboration, and facilitation skills

Effective organizational and project management capabilities

Work Schedule: Monday through Thursday, 6:00 AM to 4:30 PM

Must be able to work in high-altitude environments

Microsoft Intune & MDM: Device enrollment, policy management, troubleshooting, and support for Windows-based endpoints

Windows OS & Mac OS: Installation, configuration, and support

Microsoft 365 Suite: Outlook, Teams, Word, Excel, PowerPoint SharePoint

Active Directory: User account management, group policies

Networking Basics: TCP/IP, DNS, DHCP, VPN setup and troubleshooting

Hardware Support: Desktops, laptops, printers, mobile devices, A/V equipment

Remote Support Tools: Experience with tools like SCCM, TeamViewer, or similar

Ticketing Systems: Familiarity with platforms like ServiceNow, Jira, or Zendesk

ITIL Foundations: Understanding of incident, problem, and change management

Security Awareness: Basic understanding of endpoint protection and data security practices

Company

Kavaliro

Kavaliro is a staffing and recruiting company that offers IT, management, and administrative staffing services.

Founded in 2010

Orlando, Florida, USA

501-1000 employees

http://kavaliro.com

H1B Sponsorship

Kavaliro has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2024 (1)