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Boomtown Casino Biloxi · 10 hours ago

Marketing Supervisor

Harvey, LA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Boomtown Casino Biloxi is committed to providing excellent guest service and a fun atmosphere. The Marketing Supervisor will oversee the PENN Play staff, ensuring exceptional service delivery while promoting marketing objectives and managing staff performance.

Casino

Responsibilities

Personally provides superior guest service by demonstrating and up-selling all levels of the Player’s card benefits, current promotions and/or events

Responsible for PENN Play guest benefit delivery, providing excellent guest service while diligently and enthusiastically promoting marketing objectives

Responsible for the professionalism and performance of the PENN Play staff and service areas while providing an experience that meets departmental expectations

Acts as a role model for others to emulate

This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members

Understands and adheres to all property and departmental standards, policies, and procedures

Interviews, hires, trains, and directs staff members in a manner that ensures department success

Proactively counsels team members and implements necessary corrective measures

Effectively handles difficult guests and escalated situations expediently

Supervises Marketing Representatives including scheduling, monitoring breaks, and ensuring compliance with all departmental policies and procedures

Ensures accuracy and integrity of player database; authorizes necessary overrides and oversees daily paperwork/logs for accuracy and completeness

Assists in the organization and implementation of special events/promotions within the Marketing department. Schedules and staffs said events when necessary

Able to answer all questions about Player’s Club program, gaming, and general property information

Maintains open communication with Department Manager and staff

Displays the ability to be a team player and interfaces with other departments to develop key relations to ensure maximum efficiency in completing job tasks

Creates fun for the guests appropriate to a casino environment

All other duties and/or responsibilities as assigned