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TP · 22 hours ago

Bi-lingual Healthcare Customer Service Rep - Remote

United States

Full-time

Remote

New Grad, Entry Level

0+ years exp

TP is a global, digital business services company that provides advanced, digitally powered services to leading brands. They are seeking a Bi-lingual Healthcare Customer Service Representative to field customer inquiries and resolve various questions and concerns through multiple communication channels.

CRMCustomer ServiceOutsourcingTechnical Support

Growth Opportunities

Responsibilities

Bilingual Spanish/English Customer Expert field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns

Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns

Calmly attempt to resolve and de-escalate any issues

Escalate interactions when necessary and appropriate

Respond to requests for assistance and/or possible processing payments

Track all call related information for auditing and reporting purposes

Provide feedback on call issues

Meet sales objectives as defined

Qualification

Bilingual Spanish/EnglishCustomer service experienceCall Center experienceSales experienceTyping 25 wpmWindows operating systemsDesktop computer systemSolution-orientedNegotiating skillsOrganizational skillsEmotional intelligenceCritical thinkingCollaborationCommunication skills