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GE Aerospace · 5 hours ago

Customer Operations Leader

Indianapolis

Full-time

Onsite

Senior Level

5+ years exp

GE Aerospace is a leading company in the aerospace industry, seeking a Customer Operations Leader to drive end-to-end performance for assigned programs/products. This role involves managing customer relationships, ensuring operational excellence, and coordinating cross-functional teams to meet safety, quality, delivery, and cost commitments.

AerospaceCommercialManufacturing

No H1B

U.S. Citizen Only

Responsibilities

Customer focal point: Serve as the primary interface for a key customer, managing day-to-day communications, performance reviews, escalations, and long-range planning

Delivery management: Drive schedule adherence, expedite priorities, and lead recovery plans to protect on-time delivery and inventory health

Cross-functional leadership: Lead operating rhythms with manufacturing, sourcing, quality, and engineering to remove roadblocks, mitigate risk, and execute on customer commitments

Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions

Quality and compliance: Partner with Quality to ensure customer requirements, specs, and regulatory standards are met; drive corrective actions and continuous improvement

Reporting and cadence: Own customer scorecards, internal operating reviews, and KPI reporting; ensure transparency on performance, risks, and recovery plans

Qualification

MaterialsProduction PlanningData AnalysisProject ManagementPlanningInventory Management CertificationStakeholder ManagementProblem SolvingLeadershipCommunicationCollaboration

Required

Bachelor's Degree from an accredited college or university (or a high school diploma/GED with a minimum of 4 years' Materials and Production Planning experience) + minimum of 5 years' Materials and Production Planning experience

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3))