NPO USA Inc · 6 hours ago
Deskside Tech
Waterford, WI
Full-time
Onsite
Entry Level
2+ years expNPO USA Inc. is a leader in Information Technology services, providing a range of solutions to empower businesses globally. The Deskside Technician will deliver deskside support to end-users, focusing on timely resolution of support requests and high-quality customer service.
Information ServicesInformation TechnologyIT Management
Responsibilities
Providing deskside support to end-users on a Single Point of Contact project
Providing installation and upgrading services of hardware and software
Diagnosing end-user system failures and implementing repair solutions
Diagnosing printer and other peripheral device failures and implementing repair solutions
Troubleshooting network devices to ensure connectivity from the PC to the network
Qualification
Required
Two to three years of desk-side support experience including the ability to fix printers, desktops, and laptops
Excellent troubleshooting capability
Experience in using the following PROTOCOLS: DHCP and DNS
Familiar with IPCONFIG and all its switches
Bitlocker, and the Bitlocker Command Console
Experience in using troubleshooting tools such as IPCONFIG and all its switches
Wired and wireless network experience
Excellent history of responding to service requests and trouble incidents
Ability to communicate technical information to non-technical audiences
Excellent verbal and written communication skills
Solid documentation skills
Ability to complete assignments with minimal supervision
Ability to search internally/externally for support information
Team and customer-oriented attitude
Excellent attendance and schedule adherence history
Ability to walk and bend and perform labor-related duties of connecting computer equipment
Ability lift to 50 lbs. when moving electronic equipment
All lifts over 25 lbs. require two or more employees to perform the task
Benefits
401(k)
Paid time off
Medical
Dental and vision insurance
Company
NPO USA Inc
We are NPO USA — the American arm of the global NPO Group, part of the Ricoh family. With over a decade of operations in the U.S.
51-200 employees
H1B Sponsorship
NPO USA Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase