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Sares Regis Group · 13 hours ago

Concierge / Resident Services Coordinator

Menlo Park, California

Full-time

Onsite

New Grad, Entry Level

Sares Regis Group of Newport Beach, California, is a privately held real estate development, investment and management firm that focuses on commercial properties and multifamily communities in the western U.S. They are seeking an experienced customer service professional to work at their 215-unit community, Middle Plaza Apartments, responsible for enhancing resident experiences and managing community engagement.

Real Estate

Growth Opportunities

Responsibilities

Responsible for greeting prospects, guests and visitors as they arrive to our community

Provide a personalized experience, with emphasis on care and convenience for our future and current residents

Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled

Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled ends with gratification

Act as the communication center providing residents community happenings daily, weekly, or monthly via the computer portal and postings

Plan, promote and deliver resident events and activities ensuring resident’s find value outside the walls of their apartment home

Identify, communicate and implement opportunities to improve resident happiness and service

Qualification

Customer experienceYardiFile auditsOperations softwareCommunication skillsResident engagementWeekend availabilityIndependent work

Required

Must have experience in customer experience with ability to pass fair housing exam

Yardi experience is a plus

Must have relevant experience

Ability to effectively communicate both written and verbal

Experience with file audits, customer service and resident engagement a must!

Ability to work independently without direct supervision

Must have knowledge of operations software used at the property level; Outlook, Internet software, EXCEL, and WORD

Current driver's license and auto insurance

Able to work weekends and overtime as job requires

Benefits

401(K) match

Rental incentive

Renewal compensation

Bonuses

Rental discounts depending on location

Medical

Dental

Vision

Other voluntary benefits

Vacation accrual

Sick time accrual

Company

Sares Regis Group

Sares Regis Group is a real estate development, investment and management firm that specializes in residential and commercial properties in the western US.

Founded in 1993