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Briggs and Morgan, P.A. (now Taft Law) · 12 hours ago

IT Service Analyst Level II (Washington, D.C.)

Washington, DC

Full-time

Onsite

Senior Level

5+ years exp

Taft Law is a full-service law firm seeking an IT Service Analyst Level II for their Washington, D.C. office. The role involves providing technical support to attorneys and staff, ensuring exceptional service under a 'Client First' philosophy.

Consulting

No H1B

Responsibilities

Assists all users of computer systems and software in their daily use of programs and equipment on an as-needed basis

Deploys an advanced knowledge of Microsoft Office 2016, Office 365, Windows 10, and network technology in assisting end users

Displays strong knowledge of other products, including Remote Access technologies (Terminal Services, VPN, wireless, etc.), and other legal-specific applications

Demonstrates Strong problem-solving and analytical skills; excellent initiative and assertiveness

Utilizes Outstanding written and verbal communication skills

Deploys Excellent customer service skills and ability to work effectively with all levels of personnel in a team environment

Has and deploys Strong organizational skills and the ability to work in a fast-paced environment

Provides IT support leadership for the local Service Analyst team

Qualification

Microsoft Office 2016Microsoft Office 365Windows 10Remote Access technologiesAnalytical skillsCustomer service skillsProblem-solving skillsWritten communicationVerbal communicationOrganizational skills