Epping Forest Yacht & Country Club ยท 2 hours ago
MEMBER AND GUEST SERVICE CONCIERGE
Jacksonville, FL
Full-time
Onsite
New Grad, Entry LevelEpping Forest Yacht & Country Club is one of the most premier places to work in Northeast Florida. The Member and Guest Service Concierge will support the club's staff, manage communications, and assist with various administrative tasks to enhance member experiences.
Hospitality
Responsibilities
Must be able to interact with Club members in a positive, courteous and professional manner in person, via e-mail and by telephone
Answer multi-line phone system and distribute calls accordingly; number one priority
Take accurate, detailed messages, relay phone calls; relay messages to members and special function attendees; respond to Members in a cheerful, upbeat voice
Assist reservations for lunch and dinner, as well as special Club functions as needed
Assist with Club mailings
Issue auto decals for Members and maintain an updated log
Process checks daily to be sent to Accounting department
Assist with uploading member photos for new and current members
Create a list of monthly employee birthdays and print out employee birthday announcements
Print labels and mail member birthday card/certificates each month
Maintain and organize office supply closet, order office supplies
Maintain Lost & Found department
Maintain files in an organized fashion as delegated
Distribute incoming mail to all departments daily and notify of deliveries/packages
Perform and follow up on any other duties as assigned
Ensure the reception area is well maintained at all times
Monitor and maintain the operations of all office equipment. Order and maintain supplies for copy machines. Schedule office equipment maintenance checks as necessary
Maintain Club administrative material levels according to par
Report any safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environment
Be punctual at all times and arrive to work on time, consistently
Must be able to work a flexible schedule, to include weekends and/or holidays
Clothing must be in proper taste, crisp, clean, and in good repair, upon entering the property. Demeanor must be professional and welcoming
Hair must be clean and cut in a becoming style; Management has final approval
Perform other jobs that will assist in quality member service as assigned by the Membership Director, Director of Member Experience
Qualification
Required
High School Diploma required
Ability to read, write, speak and follow written and/or oral direction in English at a level sufficient to communicate effectively with clients, members, guests and co-workers
High Energy, outgoing personality and self-starter
Good computer skills and customer service background required
Ability to manage multi-line phone operation
Working knowledge of basic clerical skills, telephone etiquette, and office-related equipment
Basic knowledge of accounting and reservation books
Computer proficiency in Microsoft Word, Excel, Publisher, Access and PowerPoint
Ability to retain confidential and sensitive information
Must be able to handle stairs throughout the course of the shift
Must be able to sit for several hours at a time
Must be able to lift, move, and carry 20 pounds
Must be able to interact with Club members in a positive, courteous and professional manner in person, via e-mail and by telephone
Answer multi-line phone system and distribute calls accordingly; number one priority
Take accurate, detailed messages, relay phone calls; relay messages to members and special function attendees; respond to Members in a cheerful, upbeat voice
Assist reservations for lunch and dinner, as well as special Club functions as needed
Assist with Club mailings
Issue auto decals for Members and maintain an updated log
Process checks daily to be sent to Accounting department
Assist with uploading member photos for new and current members
Create a list of monthly employee birthdays and print out employee birthday announcements
Print labels and mail member birthday card/certificates each month
Maintain and organize office supply closet, order office supplies
Maintain Lost & Found department
Maintain files in an organized fashion as delegated
Distribute incoming mail to all departments daily and notify of deliveries/packages
Perform and follow up on any other duties as assigned
Ensure the reception area is well maintained at all times
Monitor and maintain the operations of all office equipment
Order and maintain supplies for copy machines
Schedule office equipment maintenance checks as necessary
Maintain Club administrative material levels according to par
Report any safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environment
Be punctual at all times and arrive to work on time, consistently
Must be able to work a flexible schedule, to include weekends and/or holidays
Clothing must be in proper taste, crisp, clean, and in good repair, upon entering the property
Demeanor must be professional and welcoming
Hair must be clean and cut in a becoming style; Management has final approval
Preferred
Experience as an administrative assistant is a plus
Benefits
Top pay
Flexible scheduling
Company provided uniforms and dry cleaning benefits
Company provided training & certifications
Company
Epping Forest Yacht & Country Club
Today, the magnificent Mansion has been completely restored to preserve its comfortable home for Epping Forest Yacht & Country Club.
Founded in 1984
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase