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Montage International · 3 hours ago

IT Support Specialist (FT)

USA – UT – Montage Deer Valley

Full-time

Onsite

Entry Level

1+ years exp

Montage International is a company that values passion and a unique culture. They are seeking an Information Technology Support Specialist to ensure proper computer operation for end users, which includes resolving help requests and providing hands-on support at the desktop level.

HospitalityHotelResorts

Responsibilities

Field incoming help requests from end users via both telephone and e-mail in a courteous manner

Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue

Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution

Test fixes to ensure problem has been adequately resolved

Perform post-resolution follow-ups to help requests

Support guest calls for Internet Connections and any IT related request

Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications

Apply diagnostic utilities to aid in troubleshooting

Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet and available resources to aid in problem resolution

Install anti-virus software

Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals

Mobile Devices troubleshooting and support

Qualification

Computer Science DegreeHotel Technology ExperienceVMware VirtualizationCHTP CertificationA+ CertificationMCP CertificationMCSE/MCSA CertificationNetwork+ CertificationMobile Devices SupportCustomer ServiceProblem Solving