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County of Orange · 4 hours ago

Oracle Health EHR Clinical Workflows Manager (Technology Services Administrator)

Full-time

Onsite

Senior Level

$116K/yr - $161K/yr

The County of Orange, Health Care Agency (HCA) is dedicated to promoting optimal health in the community. The Oracle Health EHR Clinical Workflows Manager will lead the design and support of clinical workflows, ensuring that they meet programmatic and regulatory needs while supervising a team of IT professionals.

GovernmentSports

Responsibilities

Direct, build, oversee and approve the configuration of EHR documentation templates using PowerForms, PowerPlans, dynamic documentation, mPages, Cerner Command Language (CCL), and task lists to support evidence-based and policy-aligned workflows

Oversee the resolution of system access issues, form errors, documentation gaps, and data entry inconsistencies related to clinical workflows

Lead efforts with related program and HCA IT teams to analyze clinical practices across behavioral and public health programs and map them into optimized, standardized EHR workflows

Collaborate with reporting and analytics teams to ensure forms and documentation fields are structured to support quality metrics, grant reporting, encounter validation, and operational dashboards

Serve as a liaison between frontline behavioral and public health clinicians, program liaison teams, and IT teams to translate clinical needs into system requirements

Stay informed on state-level IT and care transformation efforts (e.g., BH-CONNECT, Whole Person Care, Population Health Management) and ensure readiness to align Oracle Health EHR capabilities accordingly

Supervise, mentor and guide a team of developers, analysts, database administrators and report writers who handle Oracle Health-based modules, and managing related support, ticket triage, configuration requests, reporting, database management, workflow support, and operational troubleshooting

Guide team members to stay current with Oracle Health updates, public and behavioral health standards (e.g., Patient Health Questionnaire-9 (PHQ-9), Child and Adolescent Needs and Strengths (CANS) and Adult Needs and Strengths Assessment (ANSA), CalAIM, Managed Care, Fee-for-Service (FFS), BH-Connect, etc.), and clinical IT best practices

Qualification

Oracle Health EHRClinical workflowsDocumentation templatesPowerFormsCerner Command LanguageData managementTeam leadershipCommunication skillsProblem solvingCollaboration

Required

Professional information technology programs and project operations experience related to optimizing clinical EHR informatics and workflows

Extensive experience and/or knowledge in managing the lifecycle of documentation templates, including updates based on regulatory changes, clinician feedback, and usability testing

Ensuring that workflows and data capture align with local, state, and federal initiatives and compliance-based reporting needs (e.g., BHSA, Medi-Cal, 42 CFR Part 2, CalREDIE, CalAIM, Managed Care and FFS models of billing, etc.)

Ensuring workflows are compliant with HIPAA and sensitive data protections specific to behavioral and public health

Embedding tools to support clinical outcomes tracking (e.g., PHQ-9, GAD-7, CANS) and ensuring data flows support evaluation and service planning

Maintaining accurate and auditable records of clinical build changes and system configuration rationales using internal repository tools such as GitHub

Working closely with the program liaison teams, ensuring that clinicians have access to intuitive, non-duplicative workflows that support meaningful documentation while minimizing burnout and inefficiencies

Coordinating testing of Oracle Health upgrades or build changes affecting documentation, referrals, assessments, or care plans

Ensuring that all clinical workflows and related rules and logic are documented in standard operating procedures (SOPs) and knowledgebase articles for internal support and end user reference

Working with program training staff to ensure updates to workflows are effectively rolled out and supported

Supervising, mentoring and guiding a team of developers, analysts, database administrators and report writers

Aligning the team's resources to support clinical workflow priorities, user requests, system issues, and enhancement projects

Ensuring efficient triaging, prioritization, and resolution of workflow-related tickets, build changes, and break and fix items

Leading or contributing to projects to help improve and optimize the system to continually better serve business needs and use of the system

Working with internal HCA IT and stakeholder teams to appropriately manage, expand and optimize the build and use of data warehouses to support business needs

Representing the clinical IT team on documentation governance committees, quality improvement groups, and cross-departmental initiatives

Developing and delivering effective written and verbal communication with stakeholders

Building rapport and negotiating with vendors and department staff to address and mitigate complex performance challenges

Communicating and presenting technical information and materials to diverse audiences of users of varying levels of expertise