Goodwill Keystone ยท 6 hours ago
Customer Service Coordinator - Full Time
Phoenixville, PA
Full-time
Onsite
Entry Level
$16/hr - $16/hr
3+ years expGoodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. The Customer Service Coordinator will assist in the front-end operations to maximize sales, provide excellent customer service, and support the store's leadership team.
AssociationNon ProfitSecondhand Goods
Responsibilities
Maximize sales performance through proper rotation, displays, signage and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis
Represents Goodwill Keystone Area in a positive manner by providing excellent customer service at all times to all customers, donors and other employees
Responsible for training and developing sales associates and ensure merchandising guidelines are followed throughout the sales floor
Assists in ensuring that all paperwork is completed in an accurate and timely manner to include opening/closing procedures, ensuring cash handling including enforcement of cash register procedures
Assists with supporting the staff, enforcing and communicating Goodwill Keystone Area policies, manuals, handbooks, policies and procedures
Perform opening and closing of the store as assigned by the manager
Participate in interviewing candidate for entry level retail roles. Contribute input to and assist in administering associate evaluations. Be backup to Customer Service Manager as needed
Assists with ensuring and enforcing compliance with all asset protection policies and procedures. Reports problems and concerns to the Store Manager and/or Regional District Director in the absence of the Store Manager
Supports and promotes organizational programs and special events as required
Perform any other assignments designated by management team
Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to
Communicates progress, problems, and concerns to the Store Manager
Qualification
Required
High School Diploma or GED equivalent; or three (3) years related experience
Must be able to work in an open warehouse environment being exposed to various weather and temperatures
Must exhibit a high level of integrity and business ethics
Meet qualitative and quantitative performance standards as established by the company
Must be able to continuously perform repetitive work at a set pace
Ability to communicate effectively, strong interpersonal skills and possess the ability to hear, speak and write
Must have basic math skills
Must be able to work a flexible schedule to include weekends and evenings
Preferred
Supervisory Experience
Previous retail experience
POS And Basic Computer Experience
Company
Goodwill Keystone
Goodwill Keystone Area (GKA), a nonprofit organization, covers a 22-county territory in southeastern and central PA and is a member of the Goodwill Industries International.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ed "Kingfish" Lada, Jr. CEO - Goodwill Keystone Area
President and CEO
Ron Kratofil
Retired - President & CEO
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