Comcast · 12 hours ago
Manager, Business Process Effectiveness
Laurel, MD
Full-time
Onsite
Mid, Senior Level
$117K/yr - $175K/yr
5+ years expComcast is a Fortune 50 leader in media and technology, seeking a Business Process Program Manager to lead cross-functional initiatives that enhance operational effectiveness. The role involves using data to solve complex problems, implementing process changes, and ensuring readiness for technology adoption in daily operations.
InternetTelecommunicationsTVVideoWeb Hosting
Responsibilities
Implements deployment readiness program for regional rollouts, including communications, UAT and training support for call centers
Defines quality gates to ensure readiness is in line with deployment milestones
Develops and defines methods and procedures for end user to address deploying technology and operational process changes
Reviews and updates Training Strategy to meet team specific needs
Defines a training plan to ensure business continuity
Reviews, supports and documents testing strategy and updates to meet regional differences
Prepares and communicates routine statuses, delays, issues and accomplishments through formally tracked methods
Initiates metrics baseline and ongoing collection process. Escalates project issues and risks as appropriate
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Other duties and responsibilities as assigned
Qualification
Required
Bachelor's Degree
5-7 Years of Relevant Work Experience
Project Management Professional Certification (PMP) - Project Management Institute (PMI)
Comcast Change Management Certification - Comcast
Six Sigma - Master Black Belt - 6Sigma - 6Sigma
Operations Processes
Process Changes
Key Performance Indicators (KPI)
Taking Initiative
Benefits
Best-in-class Benefits
Commission under the terms of an applicable plan
Bonus
Company
Comcast
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
10001+ employees
H1B Sponsorship
Comcast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (705)
2024 (561)
2023 (624)
2022 (750)
2021 (588)
2020 (583)
Funding
Current Stage
Public CompanyTotal Funding
$4.92BKey Investors
California Public Utilities CommissionMassachussetts Broadband InstituteMaine Connectivity Authority
2025-11-13Grant· $3.2M
2024-07-02Grant· $2.69M
2023-04-24Grant· $0.28M
Leadership Team
Neil Smit
President and Chief Executive Officer
Candy Lawson
SVP, Chief Compliance Officer and Senior Deputy General Counsel
Recent News
2025-12-26
Sports Business Journal
2025-12-25
Company data provided by crunchbase