TruDataRx · 3 hours ago
Account Manager
United States
Full-time
Hybrid
Mid Level
3+ years expTruDataRx, Inc. is focused on improving clinical efficacy and reducing pharmacy benefit costs for its clients using objective clinical data. The Account Manager will be the strategic partner for self-insured clients, responsible for driving client satisfaction, ensuring contract compliance, and providing data-driven insights.
Clinical TrialsCommercialHealth CareHospital
Responsibilities
Serve as the trusted advisor to employer benefits leaders, HR teams, and benefit consultants/brokers, developing deep expertise in their unique benefit goals and employee demographics
Lead all client interactions, including regular strategy meetings, annual renewal negotiations, and quarterly performance reviews
Proactively identify and address client needs, providing consultative recommendations on formulary management, clinical programs, network strategies, and cost-containment opportunities
Drive client retention by providing exceptional client service, working closely with client to meet their goals
Drive growth by identifying opportunities to sell or expand PBM products and services
Oversee all aspects of benefit implementation and ongoing maintenance, ensuring benefit updates and contractual deliverables are executed accurately and on time
Manage the full issue resolution lifecycle, serving as the internal advocate for the client to resolve escalated service, claims, or eligibility issues in partnership with internal operations teams
Ensure strict compliance with all contractual terms, service level agreements (SLAs), and regulatory requirements (e.g., HIPAA, Medicare Part D/CMS)
Lead annual readiness activities, including open enrollment and plan configuration updates
Analyze complex pharmacy claims data, utilization reports, and financial metrics to identify key trends, cost drivers, and opportunities for clinical and financial optimization
Develop and present compelling, data-driven reports and presentations to client leadership and stakeholders
Review and interpret the impact of industry trends (e.g., drug pipeline, pricing changes, regulatory shifts) and translate them into actionable strategies for the client
Qualification
Required
Education: Bachelor's degree in Business, Healthcare Administration, Pharmacy, or a related field
Experience: 3+ years of experience in account management, client service, or consulting within the Pharmacy Benefit Management (PBM) or Managed Care industry
Industry Knowledge: Deep understanding of pharmacy benefit concepts, including formulary management, clinical programs (PA, Step Therapy, QL), rebate aggregation, and the competitive PBM landscape
Strong proficiency in analyzing and interpreting pharmacy claims data, financial reports, and utilization trends
Expert-level skills in Microsoft Office Suite, Google Workspace, particularly Excel/Sheets (pivot tables, VLOOKUP) and PowerPoint/Slides
Familiarity with PBM claims processing systems (e.g., RxClaim) is a plus
Exceptional Communication: Outstanding written and verbal communication skills, with the ability to articulate complex financial and clinical information to both technical and executive audiences
Negotiation & Persuasion: Proven ability to understand client needs and drive toward solutions that meet those needs
Problem-Solving: Strong analytical and critical thinking skills to diagnose and resolve complex service issues proactively
Project Management: Ability to manage multiple, simultaneous projects and timelines with a high degree of detail and accuracy
Ability to travel 25% of the time for client meetings, presentations, and industry conferences
Company
TruDataRx
TruDataRx uses clinical data to help clients improve clinical efficacy and reduce the costs of pharmacy benefits for its members.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.28M2017-06-02Seed· $0.28M
Leadership Team
David Printy
Chairman & Co-Founder
Company data provided by crunchbase