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Riverstone Communities · 2 weeks ago

Part Time Residential Assistant

Cocoa, Florida

Full-time, Part-time

Onsite

Entry Level

$14/hr - $18/hr

1+ years exp

Riverstone Communities is a well-established nationwide property management company, and they are seeking a Part Time Residential Assistant for their Sunrise Mobile Home Park. The role involves ensuring resident compliance with community rules, providing exceptional customer service, and maintaining an organized office space.

Real Estate

Growth Opportunities

Responsibilities

Part Time Hours - 20 Hours Per Week, 4 hours per day. Business hours are Monday through Friday, between 9am-5pm, so you can work with the Property Manager to determine your set schedule prior to starting

Issue resident violations daily and follow up with correction of the violations weekly based on home standards

90% being outside (in all weather conditions) in the community inspecting homes - 10% in office completing administrative work

Exceptional face to face resident customer service, ability to discuss violations in detail

Firm with company policy and processes

Ensure 100% resident compliance with all community rules and regulations

Ensure 100% compliance with all resident violations

Reach a 95% customer satisfaction rate

Maintain an organized and productive office space 100% of the time

Qualification

Customer service experienceAttention to detailInterpersonal communicationWillingness to learnFollow rules

Required

1-2 years of experience within customer service, preferably in compliance related matters

Ability to be very active - walking, bending, standing and lifting up to 50 pounds

Executes on tasks efficiently and meets necessary deadlines

Strong attention to detail

Sets high standards for themselves and for our residents

Strong written, oral, interpersonal communication skills, including telephone skills/etiquette

Willingness to learn new computer platforms to get the job done

Willingness to read and understand rules and regulations and standards of the community and company

Benefits

401(k) retirement plan, with a company match

13 Paid Holidays Off (prorated based on average amount of hours worked), which includes getting your birthday off

Paid Time Off (PTO)* and Wellness PTO

A schedule that is flexible to your needs and the needs of the property

Ongoing training and internal growth opportunities

The ability to provide feedback in many different forms to many different people

A workplace that CARES about their team members, where you aren’t just a number in the organization, but a person who is treated with respect and can openly share their ideas to make the workplace better