Ethos Veterinary Health · 13 hours ago
Veterinary Client Patient Liaison, Surgery
Santa Barbara, California
Full-time
Onsite
New Grad, Entry LevelEthos Veterinary Health is a leading network of specialty and emergency veterinary hospitals dedicated to providing exceptional care to pets. As the Client Patient Liaison for the Surgery Department, you will ensure a smooth experience for clients and staff by managing scheduling, communication, and billing while collaborating closely with the clinical team.
Health CareMedicalVeterinary
Responsibilities
Manage surgery consultations and follow-up appointments, ensuring efficiency and excellent client experience
Serve as the primary liaison for incoming calls and messages related to surgical patients. Provide timely, compassionate, and informative responses to client inquiries
Assist clients with estimates, billing questions, and insurance-related documentation. Partner with the billing team to resolve concerns quickly and clearly
Maintain accurate and up-to-date documentation of all communications, appointments, and financial interactions
Work closely with surgeons, technicians, and support staff to keep the surgery department organized, informed, and running smoothly
Deliver exceptional, empathetic service to every client, every time—supporting pet owners through the surgical process with care and professionalism
Qualification
Required
Prior experience in a veterinary, medical, or client-facing service environment
Excellent verbal and written communication skills
Strong organizational and time-management abilities
Experience in a veterinary, healthcare, or customer service role
Excellent organizational and multitasking skills
Strong communication skills, both written and verbal
Ability to handle sensitive and confidential information with discretion
Compassionate and service-oriented mindset, with a commitment to providing a positive experience for clients and their pets
Preferred
Familiarity with veterinary scheduling and medical records systems
Familiarity with scheduling software and electronic medical records (EMRs)
Benefits
Health, dental, vision, disability and life insurances
Flex-spending accounts
401(k)
Employee Assistance Program
3 weeks accrued paid time off
Uniforms
Competitive Vet Assistant and RVT CE allowance annually
VetBloom access: Race approved continuing education, training, and curriculum library
License application and renewal reimbursement for RVT’s
Opportunities for growth and advancement
Medical, dental, vision, a 401k with employer match, and paid time off (including sick time)
Company
Ethos Veterinary Health
Ethos is a veterinary health company with hospitals that provide advanced veterinary medical services.
Founded in 2015
10001+ employees
H1B Sponsorship
Ethos Veterinary Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2021-08-16Acquired
Leadership Team
Patrick Welch
Executive Leadership Team Member
Recent News
Seattle TechFlash
2025-09-09
Company data provided by crunchbase