Agilent Technologies · 8 hours ago
Field Service Engineer – Chromatography
Santa Clara, CA
Full-time
Onsite
Mid Level
$51.74/hr - $80.84/hr
4+ years expAgilent Technologies inspires and supports discoveries that advance the quality of life. The Field Service Engineer will be responsible for providing on-site service, including installation, maintenance, and optimization of chromatography products while ensuring customer satisfaction and collaborating with various Agilent teams.
BiotechnologyHealth CareHealth DiagnosticsLife SciencePharmaceutical
Responsibilities
Installs and optimizes hardware/software/network products and configurations at customer sites
Diagnoses and resolves product performance problems
Performs maintenance and repairs
Ensures customer happiness by advising customers on preventive maintenance and configurations, which may impact product performance
Leverage shown experience to provided limited application support
Proactively responds to potential equipment issues to prevent unplanned interruption of customers business
Deliver fully coordinated solutions, which may include peripherals, communications, operating systems and applications software
Train other field engineers and customers in the solutions
Serves as an internal resource on technical issues and leads product customer concerns Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers
May have knowledge of third-party products
May deliver internal technical training and maintenance seminars and workshops for field engineers or customers
May calibrate equipment
May qualify leads
Qualification
Required
4+ years relevant work experience including familiarity with Agilent and Waters analytical instrumentation; specific experience with GC and/or LC required, dissolution or spectroscopy experience is a plus
Experience with Pharma/Bio-pharma, GMP, GLP environments
Familiar with use of hand tools
Demonstration of logical troubleshooting
Ability to tackle high impact problems related to product availability; typically, system/solution focused
Customer service and solutions oriented
Ability to travel extensively including overnight travel as decided by business needs
A valid driver's license is required for this position
Up to 50% travel may be required
Preferred
Bachelors, Masters or other university degree in chemistry, biochemistry, analytical chemistry or other life science field preferred; may consider a candidate with equivalent combination of education, training and significant experience
Experience with the Agilent solutions is desired but not crucial
Familiarity with other OEM chromatography and mass spectroscopy equipment highly preferred
Benefits
Eligibility for bonus
Stock
Benefits
Choice of company car or reimbursement for personal vehicle usage
Company
Agilent Technologies
Agilent Technologies addresses the scientific and laboratory management needs of analytical scientists and clinical researchers.
10001+ employees
H1B Sponsorship
Agilent Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (51)
2024 (56)
2023 (58)
2022 (70)
2021 (64)
2020 (53)
Funding
Current Stage
Public CompanyTotal Funding
$500M2019-09-05Post Ipo Debt· $500M
1999-11-26IPO
Leadership Team
Mike McMullen
CEO and President
Padraig McDonnell
President and CEO
Recent News
News-Medical.Net
2025-12-24
Company data provided by crunchbase