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Alorica · 3 hours ago

Remote Healthcare Customer Service Representative

United States

Full-time

Remote

New Grad, Entry Level

0+ years exp

Alorica is the largest minority-owned CX provider, delivering digital-first, people-centered experiences. The Healthcare Customer Service Representative will guide customers through questions and concerns, providing solutions while maintaining accurate records and enhancing the overall customer experience.

Call CenterCustomer ServiceMarketingOutsourcingTechnical Support

Responsibilities

Guide customers through questions, concerns, or challenges they encounter while using the product or service

Listen actively to understand the root of the issue and provide clear, effective solutions

Record detailed call information for auditing, reporting, and follow-up purposes

Maintain and update customer records to ensure accurate and current information

Identify opportunities to introduce customers to new or enhanced services that meet their needs

Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

Qualification

Customer service experienceSales experienceProblem-solvingActive listeningDetail-oriented

Required

High school diploma or GED

Work at home environment is in a private residence and matches the address listed on file

Comfortable working with company-issued equipment such as a webcam if applicable

An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G)

Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps

Must not be on any corrective action or performance plans

Must have held your current position for 6+ months

Must have relevant industry/program experience